Shadiya Mc Clain Ash
Newark,NJ
Summary
Dynamic and empathetic professional with a proven track record of enhancing customer satisfaction and streamlining operations. Expert conflict mediation with a strong work ethic. My background in HIPAA compliance and safety procedures, honed across healthcare, federal banking, and esthetician roles, underscores my commitment to excellence and security. Recognized for resilience and servant leadership, I excel in driving continuous development and maintaining high integrity in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Licensed Esthetician
Heyday
06.2023 - Current
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
Licensed Esthetician/Front of House Lead
Savor Spa
06.2021 - 03.2023
- Assisted store manager with daily spa operations, including but not limited to opening, closing, and inventory procedures.
- Managed over 6 clients in person and over 20 calls per day
- Developed highly empathetic client relationships and earned a reputation for exceeding service standards and sales goals.
- Delivered unprecedented services through personalized consultations, making experiences unique for each client.
Patient Care Coordinator
CityMD: Urgent Care
01.2021 - 07.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Established rapport and relationships with over 60 patients daily, and external partners, to cross-train and support medical staff.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations on EMR system.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Lead Bank Teller
Wells Fargo Bank, N.A.
01.2018 - 03.2020
- Respectfully resolved issues to facilitate improved process flow; encouraging good customer relations.
- Directed daily operations focused on attainment of key business metrics, continuous improvement initiatives and manage 9 member team with related direct reports.
- Upheld strict federal protocols & implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Promoted to lead in less than 1 year
- Received superior customer service satisfaction scores for 4 consecutive quarters.
Education
Certification - Esthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NY02.2021
Bachelor of Arts -
York College of Pennsylvania
York, PASkills
- HIPAA & Federal Safety compliance
- Relationship building & management
- Recordkeeping/scheduling/EMR
- Sales expertise & Client Outreach
- Resilience
- Oncology & Advanced Esthetics
- Emotional Intelligence & Integrity
- Inventory Control Processes
Licenses
NYS Esthetician- AEE-T-21-01280
Languages
Hebrew (Beginner, actively taking lessons)
Timeline
Licensed Esthetician
Heyday
06.2023 - Current
Licensed Esthetician/Front of House Lead
Savor Spa
06.2021 - 03.2023
Patient Care Coordinator
CityMD: Urgent Care
01.2021 - 07.2021
Lead Bank Teller
Wells Fargo Bank, N.A.
01.2018 - 03.2020
Certification - Esthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
Bachelor of Arts -
York College of Pennsylvania
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