Shadona White
Killeen,TX
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. As a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Phlebotomist
Lillies Phlebotomy/EKG & Lab Solutions
Killeen, TX
11.2024 - 12.2024
- Conducted various blood tests and updated results into paper and electronic charts.
- Used finger stick methods to obtain blood from capillaries.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Verified patient information prior to specimen collection.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Adhered to HIPAA guidelines regarding patient privacy.
- Identified and labeled specimens accurately, ensuring proper handling.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Labeled blood vials with critical information like time of collection, date and patient name.
Customer Service Representative
Uhaul Moving And Storage
Killeen, 76542
04.2023 - 07.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Supported sales team members to drive growth and development.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
Education
Phlebotomy Certification -
Lillies Institute of Phlebotomy/EKG
Killeen, TX02-2025
High School Diploma -
Plainfield High School
Plainfield, NJ06-2019
Skills
- Venipuncture and capillary puncture
- Preparing patient and communicating process
- Laboratory safety procedures
- Blood collection and handling
- Verification of information and labeling specimens
- HIPPA and patient confidentiality knowledge
- Maintaining a safe and clean work environment
- Proper use of SHARPS and BIOHAZARDS
Timeline
Phlebotomist
Lillies Phlebotomy/EKG & Lab Solutions
11.2024 - 12.2024
Customer Service Representative
Uhaul Moving And Storage
04.2023 - 07.2024
Phlebotomy Certification -
Lillies Institute of Phlebotomy/EKG
High School Diploma -
Plainfield High School