Shadonna Roberson

• Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
• Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
• Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
• Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
• Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
• Implemented hands-on learning experiences through practical demonstrations, resulting in increased student engagement and retention of material.

• Assisted in leading each shift by delegating duties and assigning specific tasks up to 5 employees
• Help customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Operated cash register and other front counter tasks to facilitate daily operations.
• Trained team members in successful strategies to meet operational and sales targets.
• Supported pharmacists with day-to-day activities and pharmacy office management functions.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• Established strong relationship with client base to generate long term business
• Completed safety training and certifications
• Updated customer information records to track services provided
• Counted and documented opening and closing cash amounts daily
• Resolved guest complaints in timely, efficient manner
• Backed up reception desk by answering phones, scheduling appointments and processing payments
• Maintained regular client list of up to 90% repeat customers

• Identified appropriate marketing channels and target customers for campaigns.
• Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure success.
• Developed campaigns and specific marketing strategies for clients.
• Participated in strategy development and planning to grow organizing program and advance campaigns.
• Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Managed team of over 20 volunteers overseeing project projection, team building and personal growth in health awareness.

Conducted research to create lesson plans and demonstrations; covering required areas such as hair science, hairdressing, hygiene, sanitation. Provide proper theory and practical classes, maintaining student files, sending student’s record to licensing authorities, and adhering to compliance.

Skills and qualifications include – strong knowledge of beauty products, familiarity with using beauty tools, experience of designing cosmetology courses and training methods; keen desire to know about new methods and technology in beauty industry.

Schedules residents for hair care as requested by resident and/or responsible party; provides schedule to nursing staff.

• Assists with transporting residents to and from beauty shop as needed.
• Performs manicures.
• Maintains and submits records of services provided, including charges incurred.
• Orders and stocks routine beauty supplies.
• Perform Customer Care Liaison duties as needed.
• Oversaw salon employee performance, facility cleanliness and sales.

• Recruited and Hired Apprentice/Professional Cosmetologist
• Value leader for production in customer care and quality
• Maintain financial records, daily deposit and payroll
• Provided coaching, mentoring, and consultation to staff to enhance staff development
• Collaborated with salon team to ensure delivery of efficient, high-quality service
• Screened applicant resumes and coordinated both phone and in-person interviews
• Ordered and distributed office supplies while adhering to fixed office budget
• Communicated clear expectations and goals to each team member
• Completed all point of sale opening and closing procedures, including counting contents of cash register
• Resolved all customer complaints in professional manner while prioritizing customer satisfaction