Shadonna Queen
Capitol Heights,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Data Entry Specialist
Department Of Park And Planning (M-NCPPC)
Upper Marlboro, MD
07.2022 - Current
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Organized, sorted and checked input data against original documents.
Call Center Representative
Prince George's County Department Of Housing
Largo, , Maryland
02.2022 - 05.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Process Landlord and Tenants rental applications for financial assistance
- Update Landlord and Tenant information involving negotiating, emplaning information
- gathering and compiling data performing analysis if data, mathematical, excel spreadsheet
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
General Office Clerk
Charles County Department Of Health
White Plains, MD
09.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked documentation for accuracy and validity on updated systems.
- Prepare and maintain clients medical records for physicians and scanned patients documents
- verify health coverage for patience
Staff Assistant
American Foreign Service Association
Washington, DC
05.2016 - 07.2019
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Distributed and routed all incoming electronic claims and fax submissions received via emails
- Submit claims for VIP members to Aetna and
- Assisted the enrollment department by organizing/processing return mail,
- Update VIP members for health insurance and enroll new members.
- Arrange and coordinated all interviews for the Health Team assisting with Human Resources
Education
High School Diploma -
Suitland High School
Forestville, MD05.1987
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Written Communication
- MS Office
- Data Entry
- MS Word
- Microsoft Excel & Outlook
- Oracle
- Attention to Detail
- Good Telephone Etiquette
Timeline
Data Entry Specialist
Department Of Park And Planning (M-NCPPC)
07.2022 - Current
Call Center Representative
Prince George's County Department Of Housing
02.2022 - 05.2022
General Office Clerk
Charles County Department Of Health
09.2021 - 12.2021
Staff Assistant
American Foreign Service Association
05.2016 - 07.2019
High School Diploma -
Suitland High School
Similar Profiles
Lori D. StromanLori D. Stroman
Acting Administrative Supervisor at M-NCPPCActing Administrative Supervisor at M-NCPPC
JULIA CUMPLIDOJULIA CUMPLIDO
Healthy Minds Healthy Bodies Leader at M-NCPPCHealthy Minds Healthy Bodies Leader at M-NCPPC
Brianna HarrisBrianna Harris
Administrative Assistant III at M-NCPPCAdministrative Assistant III at M-NCPPC
Christopher MillerChristopher Miller
Ramp Agent/Customer Service Operations Agent at Piedmont AirlinesRamp Agent/Customer Service Operations Agent at Piedmont Airlines
Gernain Aguilar JimenezGernain Aguilar Jimenez
Lead Line Cook at Crab CabLead Line Cook at Crab Cab