Shadow Brewer
Monmouth,OR
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
Monmouth, OR
08.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Phone/Dish/Line
American Dream Pizza
Corvallis, OR
07.2022 - 03.2023
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
Sales Associate
Rise n Roll Bakery
Noblesville, IN
12.2019 - 05.2020
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
Education
High school diploma -
Hamilton Southeastern High School
05.2019
Skills
- Cleaning Procedures
- Team Player
- Health Code Requirements
- Time Management
- Table Cleaning and Arranging
- Food Safety Protocols
- Cleaning and Sanitizing
- Service Upselling
- Retail Sales Customer Service
- Conflict Resolution
- Positive and Professional
- Credit Card Payment Processing
- Customer Service
- High-Energy Attitude
- Reading Comprehension
Certification
- Oregon Food Handlers License 2024-2027
- Oregon Liquor and Cannabis Commission 2022-2028
Timeline
Customer Service Representative
Circle K
08.2023 - Current
Phone/Dish/Line
American Dream Pizza
07.2022 - 03.2023
Sales Associate
Rise n Roll Bakery
12.2019 - 05.2020
High school diploma -
Hamilton Southeastern High School
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