Shadow Perry
Millsboro,DE
Summary
Dynamic healthcare professional with extensive experience at Beebe Healthcare, excelling in surgery scheduling and patient education. Proven ability to enhance patient satisfaction through effective communication and meticulous appointment management. Skilled in insurance verification and maintaining confidentiality, ensuring seamless operations and timely procedures. Committed to fostering strong relationships and optimizing workflows for improved patient care.
Experienced with managing surgery schedules, ensuring all appointments are accurately coordinated and communicated. Utilizes strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Track record of effective communication and patient interaction, ensuring high level of service and satisfaction.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
PSR/Surgery Scheduler
Beebe Healthcare
02.2005 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Registrar
Beebe Healthcare
02.2005 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
CNA
Beebe Healthcare
02.2005 - 09.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Education
High School Diploma -
Lampeter-Strasburg
Lancaster, PA06-1994
Certificate of Technical Studies - Certified Nursing Assistance
Lancaster County Career And Techology Center
1730 Hans Herr Dr, Willow Street, PA 1758406-1994
Skills
- Patient education
- Surgery scheduling
- Insurance verification
- Medical terminology
- Electronic health records
- Customer service
- Appointment management
- Communication skills
- Time management
- Problem solving
- Detail orientation
- Data entry
- Team collaboration
- HIPAA compliance
- Obtaining authorizations
- Following up with patients
- Calendar management
- Checking in patients
- Maintaining confidentiality
- Updating charts
- Payment collection
- EMR updating
- Verifying insurance
- Pre-authorization management
- Copay collecting
- Pre-operative review
- Scheduling tests and procedures
- Insurance pre-certifications
- Patient scheduling
- Payment plan options
- Relationship building
- Maintaining financial records
- Payment scheduling and collection
- Outpatient procedures
- Cash handling
- Electronic recordkeeping
- Patient referral
- Calendar and appointment management
- Insurance authorizations
- Documentation scanning
- Workflow optimization
- Schedule coordination
Timeline
PSR/Surgery Scheduler
Beebe Healthcare
02.2005 - Current
Registrar
Beebe Healthcare
02.2005 - Current
CNA
Beebe Healthcare
02.2005 - 09.2014
High School Diploma -
Lampeter-Strasburg
Certificate of Technical Studies - Certified Nursing Assistance
Lancaster County Career And Techology Center
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