KAREN MICHELLE SORIANO
Las Vegas,NV
Summary
Highly organized and versatile healthcare professional with five years of clinical and administrative experience at Nevada Brain and Spine Care. Proven track record of managing daily office operations, delivering high-quality patient care, and coordinating complex neurosurgical procedures. Skilled at bridging communication between clinical teams, surgical facilities, insurance providers, and patients to ensure efficient operations and compassionate care. Experienced in medical office management, electronic health records, insurance verification, prior authorizations, patient education, and surgical scheduling. Bilingual in English and Spanish.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Office Manager / Medical Assistant / Surgery Scheduler
Nevada Brain and Spine Care
Las Vegas, NV
06.2021 - 08.2026
- Managed office operations and administration to ensure smooth daily functions.
- Oversaw daily clinical and administrative operations, managing front-office workflows, medical records, and staff scheduling to support efficient patient flow.
- Coordinated communication among physicians, administrative staff, insurance representatives, hospitals, and surgical facilities.
- Addressed complex patient concerns with empathy and professionalism, supporting positive patient experiences.
- Maintained HIPAA compliance and monitored clinical inventory to ensure essential medical supplies were available.
- Coordinated medical billing, coding, insurance verification, and prior authorizations for specialized procedures.
- Assisted with patient care in clinical settings, ensuring comfort and accuracy.
- Conducted patient intake, obtained accurate vital signs, documented comprehensive medical histories, and updated electronic health records (EHR).
- Assisted neurosurgeons during office examinations and minor clinical procedures while maintaining appropriate safety and infection-control practices.
- Surgical Scheduling and Coordination
- Coordinated complex neurosurgical procedures across multiple hospital systems and outpatient surgical centers.
- Managed surgeons' calendars, balancing urgent surgical cases, routine follow-up appointments, and operating room (OR) blocks.
- Obtained surgical prior authorizations from commercial and government insurance payers.
- Served as a primary point of contact for patients throughout the surgical scheduling process.
- Communicated preoperative testing requirements, surgical preparation instructions, and arrival protocols.
- Coordinated with surgical facilities and clinical teams to support timely procedures and smooth transitions of care.
Medical Assistant
Guadalupe Medical Center
Las Vegas, NV
08.2018 - 02.2019
- Prepared patients for examinations, facilitating smooth clinical evaluations by assisting physicians.
- Obtained and documented patient medical histories and vital signs.
- Collected blood and other laboratory specimens and prepared samples for testing.
- Prepared and administered medications according to physician instructions.
- Coordinated prescription refill requests under provider direction.
- Performed phlebotomy and obtained electrocardiograms (EKGs).
- Maintained accurate patient records while ensuring adherence to infection-control protocols and confidentiality standards.
Medical Assistant / Physician Assistant Support
Nevada Spine Clinic
Las Vegas, NV
02.2017 - 07.2017
- Supported eight physicians and physician assistants by providing efficient medical assistance, facilitating patient care and operational flow.
- Greeted patients and assisted with intake and medical history documentation.
- Recorded current medications and maintained accurate patient records.
- Coordinated prior authorization requests for controlled-substance prescriptions, ensuring compliance with office procedures and regulatory requirements.
- Streamlined clinical documentation process, enhancing daily patient flow and optimizing patient care.
- Maintained patient confidentiality and professional communication.
Medical Assistant
Heart & Vascular Specialists
Las Vegas, NV
10.2016 - 02.2017
- Recorded patient medical histories, vital signs, height, weight, and diagnostic test results.
- Prepared examination rooms and patients for physician consultations and procedures.
- Assisted physicians during examinations and procedures, ensuring patient comfort and safety.
- Prepared and administered medications according to physician instructions.
- Coordinated prescription refills and communicated with pharmacies as authorized.
- Collected, labeled, and prepared laboratory specimens for testing.
- Performed routine laboratory tests and operated diagnostic equipment, including EKG machines.
- Explained treatment procedures and medication instructions to patients, enhancing understanding and compliance.
Education
Medical Assistant Certificate of Completion -
Milan Institute
Las Vegas, Nevada10-2016
Skills
- Administrative
- Medical Practice and Office Management
- EHR/EMR Systems NextGen
- Medical Billing and Coding Coordination
- Staff Scheduling and Supervision
- Insurance Verification and Prior Authorizations
- Medical Records Management
- Inventory Management
- HIPAA Compliance
- Clinical
- Vital Signs and Patient Intake
- Patient Triage
- Sterile Technique and Infection Control
- Neurological Anatomy
- Patient Education
- Phlebotomy and Specimen Collection
- EKGs and Basic Laboratory Testing
- Medical Terminology and Clinical Documentation
- Surgical Coordination
- Neurosurgical Scheduling
- Operating Room Block Management
- Surgical Prior Authorizations
- Hospital and Surgical Facility Coordination
- Preoperative Testing Coordination
- Postoperative Care Coordination
- Professional Skills
- Bilingual: English and Spanish
- Active Listening and Communication
- Crisis Management and Problem-Solving
- Multitasking and Prioritization
- Organization and Time Management
- Cross-Functional Collaboration
- Patient Service and Confidentiality
Certification
Certified Medical Assistant (CMA): Issuing organization and credential status to be confirmed., Certified Medical Office Manager (CMOM): Include if earned; issuing organization to be confirmed., Basic Life Support (BLS): American Heart Association; confirm current certification status.
Languages
English
Professional
Spanish
Professional
Timeline
Office Manager / Medical Assistant / Surgery Scheduler
Nevada Brain and Spine Care
06.2021 - 08.2026
Medical Assistant
Guadalupe Medical Center
08.2018 - 02.2019
Medical Assistant / Physician Assistant Support
Nevada Spine Clinic
02.2017 - 07.2017
Medical Assistant
Heart & Vascular Specialists
10.2016 - 02.2017
Medical Assistant Certificate of Completion -
Milan Institute