Shadrack Brew
East Orange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
4041
4041
years of post-secondary education
Work History
Customer Service Representative
Amzon
Kearny
02.2023 - Current
- Assisted customers with order inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed returns and exchanges according to company policies and procedures.
- Collaborated with team members to enhance customer service experiences.
- Utilized internal systems to track customer interactions and feedback effectively.
- Educated customers on product features and promotions to enhance satisfaction.
Home Health Caregiver
Motrac Health Inc
Baltimore , MD
04.2022 - 12.2022
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Sale representative
Walgreen's Pharmacy
East Orange
02.2021 - 02.2022
- Assist customers and answer product questions
Operate the cash register and process payments
Stock shelves and maintain product displays
Promote sales, rewards, and store promotions
Keep the store clean and organized - Assisted customers with medication inquiries and product recommendations.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained organized shelves and ensured product availability for customers.
- Provided excellent customer service to enhance shopping experience.
- Collaborated with team members to ensure store cleanliness and organization.
Education
Bachelor of Science - Cyber Security
St. Cloud State University
St. Cloud, MN 05.2026 - 02.2026
Ghana Institute of Management And Public Administration
Accra , GHSt Andrew Senior High School
Eastern Region , GHSkills
- Cybersecurity fundamentals
- Network troubleshooting
- Customer service
- Problem resolution
- Effective communication
- Team collaboration
- Calm demeanor
- Staff training
- Adaptive team player
Languages
English
Proficient (C2)
C2
Timeline
Bachelor of Science - Cyber Security
St. Cloud State University
05.2026 - 02.2026
Customer Service Representative
Amzon
02.2023 - Current
Home Health Caregiver
Motrac Health Inc
04.2022 - 12.2022
Sale representative
Walgreen's Pharmacy
02.2021 - 02.2022
Ghana Institute of Management And Public Administration
St Andrew Senior High School