Summary
Overview
Work History
Education
Skills
Timeline
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Shadrian Howard

Austin,TX

Summary

Well-qualified transportation and training professional with over twenty years of driving and training experience. I have led classroom/onboarding curriculum, behind-the-wheel training, and safety protocol with drivers on the road to maximize the effectiveness of courses. Excellent verbal, interpersonal, and written communication skills paired with an organized and hardworking nature.

Overview

5
5
years of professional experience

Work History

City Bus Operator

CapMetro/Keolis
03.2024 - Current
  • Provide passenger assistance, collected fares, and offered schedule and route information.
  • Assist passengers with disabilities, ensuring proper use of accessibility equipment for a comfortable travel experience.
  • Improve overall route efficiency by suggesting alternative routes based on real-time traffic conditions or road closures when necessary.
  • Navigate city streets safely while adhering to traffic laws and regulations to ensure smooth transit services for passengers.

Medical Assistant/Biologics Coordinator

Central Texas Dermatology
06.2023 - 03.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained the client's medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Coordinated proper paperwork for biologic medication with patient's insurance.
  • Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Lead Medical Assistant/Medical Assistant/Biologics Coordinator

Hawaii Dermatology And Plastic Surgery Center
08.2019 - 01.2022
  • Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Conducted newly hired medical assistants in training each other on office procedures and important tasks.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Collaborated with interdisciplinary teams in developing individualized treatment plans that addressed each patient's unique needs while optimizing outcomes.
  • Enforced department policies and procedures to keep the team operating effectively and delivering top-notch care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

Bachelor of Science - Business Administration

Huston-Tillotson University
Austin, TX
05.2026

Bachelor of Science - Biology

Austin Community College
Austin, TX
2023

Associate of Applied Science - Medical Assistant And Office Administration

Virginia College At Austin
Austin
12.2005

Skills

  • Traffic laws compliance
  • Safe Driving Practices
  • Defensive Driving
  • CDL Class A License
  • CPR Certification
  • Decision-Making
  • Microsoft Office
  • Onboarding and Orientation
  • Team Leadership
  • Verbal and written communication
  • Staff Training and Development
  • Hiring and Training

Timeline

City Bus Operator

CapMetro/Keolis
03.2024 - Current

Medical Assistant/Biologics Coordinator

Central Texas Dermatology
06.2023 - 03.2024

Lead Medical Assistant/Medical Assistant/Biologics Coordinator

Hawaii Dermatology And Plastic Surgery Center
08.2019 - 01.2022

Bachelor of Science - Business Administration

Huston-Tillotson University

Bachelor of Science - Biology

Austin Community College

Associate of Applied Science - Medical Assistant And Office Administration

Virginia College At Austin

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Shadrian Howard