Shae Daley

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Quantified the effectiveness of marketing strategies each quarter by tracking income per call and reporting to senior management
• Ran a weekly report on revenue per call as well as revenue per advertisement
• Managed new and current company partnerships
• Came up with new ways to advertise via social media
• Hosted weekly meetings
• Tracked and logged employees' weekly pay stubs
• Ran errands for office and my boss (lunch, supplies, paying rent, etc.)

Company bottomed out was let go involuntary

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Filed and reviewed important DMV documents
• Notarized state documents
• Completed the process of purchasing and selling vehicles
• Counted and handled large amounts of cash
• Restocked supplies
• Secured vehicles
• Kept reception area clean and neat to give visitors positive first impression

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Educated customers on company systems, form completion and access to services
• Set appointments around the United States
• Assisted customers over the phone with locating and connecting their rented equipment
• Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)

• Worked independently with minimal supervision
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
• Built relationships with customers to promote long term business growth
• Cleared large estates of their contents in a quick and efficient manner
• Managed online website on a daily basis
• Handled large amounts of cash
• Set up estate viewing appointments as well as showing the items that the estate contained
• Assisted auctioneer with every step of a sale
• Photographed large amounts of items efficiency and effectively