Shae Gannon
Hampton,NH
Summary
Dynamic NH licensed esthetician and makeup artist with a proven track record at Aroma Joes, enhancing customer satisfaction through exceptional service and meticulous attention to detail. Leveraged social media marketing to boost client retention, mastering both the art of makeup application and eyelash extensions, embodying professionalism and superior customer engagement. Skilled salon professional offers warmth and engagement to build rapport with clients. Highly motivated and enjoys consulting with clients to meet lash needs. Organized and friendly individual knowledgeable in latest lash treatments and trends.
Overview
11
11
years of professional experience
Work History
Barista
Aroma Joes
04.2014 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, ovens, and other equipment.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Used POS system to accurately enter orders and process payments.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Esthetician/Lash Artist
A Little Lash Shop
08.2021 - 07.2023
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, classic, hybrid, and volume lash extensions, dermaplaning, lash lifts, tints, and brow lamination.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper salon coverage.
- Provided clients with knowledge of all cosmetic services being provided.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal natural lash health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Consulted with clients to understand desired look and discuss available lash options.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
Esthetician/Lash Artist
Lash Out
12.2018 - 03.2020
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, classic lash extensions, dermaplaning, lash lifts, and tints.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper salon coverage.
- Provided clients with knowledge of all cosmetic services being provided.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal natural lash health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Consulted with clients to understand desired look and discuss available lash options.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
Esthetician/Lash Artist
Skin and Lash Lounge
10.2018 - 12.2018
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, classic lash extensions, dermaplaning, lash lifts, and tints.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper salon coverage.
- Provided clients with knowledge of all cosmetic services being provided.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal natural lash health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Consulted with clients to understand desired look and discuss available lash options.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Performed several different types of facial services.
Makeup Artist/Prestige Beauty Advisor
Ulta/MAC Cosmetics
07.2017 - 10.2018
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Demonstrated and explained use of different beauty products to educate customers.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Conducted consultations to understand client's desired look.
- Attended industry conferences and workshops to stay current on new trends and techniques.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Fostered positive relationships with clients through attentive service and personalized makeup advice, boosting client loyalty.
- Elevated clients' self-esteem by creating personalized makeup looks tailored to their preferences and features.
- Adapted quickly to emerging makeup trends, keeping services relevant and appealing to broad client base.
- Answered phone calls to schedule client appointments.
- Taught customers how to apply makeup and recommended optimal products.
- Kept counters and work spaces clean and neat.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Opened new product boxes and stocked items in displays.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Esthetics License - Esthetics
Empire Beauty School
Portsmouth, NH04-2017
High School Diploma -
Winnacunnet High School
Hampton, NH06-2016
Skills
- Exceptional customer service
- Cleanliness
- Team Player
- Friendly and outgoing
- Adaptive and creative
- Performance Improvement
- Social Media Marketing
- Professionalism and Etiquette
- Makeup application
- Product Knowledge
- Clear Communication
- Eyebrow shaping and tinting
- Eyelash extension application
- NH licensed esthetician
- Superior attention to detail
Timeline
Esthetician/Lash Artist
A Little Lash Shop
08.2021 - 07.2023
Esthetician/Lash Artist
Lash Out
12.2018 - 03.2020
Esthetician/Lash Artist
Skin and Lash Lounge
10.2018 - 12.2018
Makeup Artist/Prestige Beauty Advisor
Ulta/MAC Cosmetics
07.2017 - 10.2018
Barista
Aroma Joes
04.2014 - Current
Esthetics License - Esthetics
Empire Beauty School
High School Diploma -
Winnacunnet High School
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