Shae Lewis
Plainfield,NJ
Summary
Experienced in team management and customer service in high-energy environments. Excels in communication, problem-solving, and operational efficiency. Currently pursuing a nursing degree. Goal is to transition into the healthcare field, utilizing multitasking abilities, adaptability, and compassionate support to contribute to patient care and clinical operations.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
Bloomingdales
10.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored health and safety standards to maintain a clean, safe working environment.
Hostess
Forty Carrots
06.2024 - 10.2024
- Warmly welcomed and seated guests in a high-volume dining environment, ensuring a positive first impression
- Provided exceptional customer service by addressing guest inquiries and resolving any concerns promptly
- Collaborated with the waitstaff and kitchen team to ensure efficient service and a seamless dining experience
- Handled takeout orders, ensuring accurate processing and timely delivery to enhance customer satisfaction
- Collaborated with supervisor to prepare inventory, expedite tasks, provide floor support, and assist in various roles as needed
- Maintained a clean and inviting front-of-house area, contributing to the overall ambiance of the restaurant
- Responded promptly to customer inquiries regarding prices, services, and product availability
- Ensured customers had a positive experience by addressing any issues quickly and efficiently
- Trained new employees on proper procedures and rules
Hostess
Gosmans Restaurant
07.2020 - 09.2020
- Monitored restaurant activity to determine seating and dining flow
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Answered phone calls to take reservations and address guest questions and concerns
- Presented positive first impression of establishment's high standards by delivering exceptional service
Education
HIGH SCHOOL DIPLOMA -
Lawrence Woodmere Academy
Woodmere, NYBACHELORS OF SCIENCE (B.S.) - NURSING CANDIDATE
Rutgers University
New Brunswick, NJ05-2027
Skills
- Hospitality Service Expertise
- Staff Training
- Product Knowledge
- Team Leadership
- Sales Expertise
- Communication
- Health and Safety
- Cleaning and Sanitation
- POS System Knowledge
Awards
- Rutgers SON Senate
- Global Scholars Award
Timeline
Restaurant Supervisor
Bloomingdales
10.2024 - Current
Hostess
Forty Carrots
06.2024 - 10.2024
Hostess
Gosmans Restaurant
07.2020 - 09.2020
HIGH SCHOOL DIPLOMA -
Lawrence Woodmere Academy
BACHELORS OF SCIENCE (B.S.) - NURSING CANDIDATE
Rutgers University
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