Shae-Lynn Pagurko
Kissimmee,FL
Summary
Recent criminology graduate with a strong foundation in research, psychology, and communication. Seeking an entry-level role in social services, criminal justice, law, or public policy where I can further develop my skills.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Texas Roadhouse
04.2023 - 08.2025
- Greeted restaurant guests, offered food and beverage recommendations, and promptly served requested items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to team success by assisting fellow servers, bussers, and hosts during peak hours, ensuring smooth operations.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Ice Cream Scooper and Cashier / Assistant Manager
The Jefferson Scoop
05.2020 - 08.2025
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge, professionalism, patience, and care.
- Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
- Served customers with speed and detail orientation, delegating tasks effectively to keep operations running smoothly.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Helped set and update weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.
- Trained staff on store policies, cash handling, ice cream preparation methods, and strategies for dealing with difficult customers and challenging situations.
- Oversaw employee performance, correcting problems and reporting to supervisor as needed.
Dance Instructor
Dancemaineia
09.2016 - 08.2025
- Prepared, organized, managed, and instructed ballet and jazz dance classes for youths ages 2-11.
- Created a healthy and safe learning environment for all students by implementing class rules, promoting mutual respect, and enforcing gentle discipline.
- Observed students to assess abilities, interests, and learning objectives for personalized lesson planning.
- Provided constructive feedback to help students improve their dance skills.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Monitored student behavior to identify potential issues and address problems appropriately.
Student Research Assistant
University of Southern Maine
01.2025 - 05.2025
- Transcribed and reviewed expert interviews on organized retail crime as part of faculty research for a forthcoming book
- Summarized key findings and noteworthy insights from each interview in written reports.
- Evaluated interview content for credibility and potential exaggeration, providing input to support accurate interpretation of findings.
- Applied qualitative analysis skills to identify recurring themes and assess expert perspectives on the subject matter.
Education
Bachelor of Arts - Criminology
University of Southern Maine
Portland, ME05-2025
Skills
- Verbal and written communication
- Teamwork and collaboration
- Multitasking and organization
- Adaptability and flexibility
- Positive attitude and growth mindset
- Leadership
- Critical thinking
- Research and data analysis
- Attention to detail
- Problem-solving
Accomplishments
Graduated with a 4.0 GPA, earning summa cum laude honors for academic excellence.
Timeline
Student Research Assistant
University of Southern Maine
01.2025 - 05.2025
Restaurant Server
Texas Roadhouse
04.2023 - 08.2025
Ice Cream Scooper and Cashier / Assistant Manager
The Jefferson Scoop
05.2020 - 08.2025
Dance Instructor
Dancemaineia
09.2016 - 08.2025
Bachelor of Arts - Criminology
University of Southern Maine
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