Shae Masters
Suffolk,VA
Summary
Dedicated professional with strong customer service skills, known for work ethic and integrity. Experienced in training staff and managing diverse customer interactions, aiming to enhance team performance and customer satisfaction.
Dedicated professional with strong customer service skills, known for integrity and effective communication. Committed to ensuring client satisfaction and enhancing team collaboration.
Overview
9
9
years of professional experience
Work History
Dog Sitter
Rover.com
Suffolk, VA
11.2025 - Current
- Provided attentive care for dogs, ensuring safety and comfort during stays.
- Managed daily schedules for walks, feeding, and playtime activities.
- Communicated regularly with pet owners to update on their dog's wellbeing.
- Developed personalized care plans based on individual dog needs and preferences.
Cashier
Windsor Exxon
Windsor, VA
11.2021 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of product offerings to assist customers with inquiries and recommendations.
- Balanced cash drawer daily to ensure accuracy in financial reporting and inventory management.
- Trained new staff on operational procedures and customer service best practices to enhance team performance.
School Transportation Dispatcher
Suffolk Public Schools
Suffolk, VA
01.2021 - Current
- Coordinated daily transportation schedules for efficient routing and timely student arrivals.
- Monitored bus operations to ensure adherence to safety regulations and district policies.
- Utilized routing software to optimize travel paths and reduce delays in service delivery.
- Communicated effectively with drivers, parents, and school officials regarding transportation updates.
Animal Caretaker
Suffolk Animal Hospital
Suffolk, VA
08.2019 - 11.2022
- Provided daily care and feeding for diverse animal species, ensuring optimal health and wellbeing.
- Assisted veterinarians during examinations and procedures, maintaining a sterile environment.
- Monitored animal behavior and health, promptly reporting concerns to veterinary staff.
- Educated pet owners on proper care practices and preventive measures for their animals.
Kennel Worker
Southampton Boarding and Grooming
Franklin, VA
06.2017 - 08.2019
- Provided daily care and feeding for diverse breeds, ensuring health and well-being.
- Maintained cleanliness of kennel facilities, adhering to safety and sanitation standards.
- Assisted in administering medications as directed by veterinarians, supporting animal health needs.
- Monitored animal behavior, identifying signs of stress or illness for timely intervention.
Education
High School Diploma -
Lakeland High School
Suffolk, VA06-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Dispatch software
- Strong decision-making
- Load planning expertise
- Effective time management
- Documentation and paperwork
- Relationship building
- Customer relations
- Route planning
- Work order entry
Timeline
Dog Sitter
Rover.com
11.2025 - Current
Cashier
Windsor Exxon
11.2021 - Current
School Transportation Dispatcher
Suffolk Public Schools
01.2021 - Current
Animal Caretaker
Suffolk Animal Hospital
08.2019 - 11.2022
Kennel Worker
Southampton Boarding and Grooming
06.2017 - 08.2019
High School Diploma -
Lakeland High School