SHAE SOUTHWARD
Lima,Ohio
Summary
Dynamic healthcare operations leader with over 5 years of experience directing integrated primary and urgent care health centers within a Federally Qualified Health Center environment. Expertise includes multi-site operations, people leadership, quality improvement, patient access, regulatory readiness, and effective management of cross-functional healthcare teams. Demonstrated success in enhancing workflows, cultivating leadership talent, and aligning operational strategies with patient-centered care objectives. Committed to driving excellence in healthcare delivery through innovative solutions and collaborative practices.
Overview
12
12
years of professional experience
Work History
CENTER DIRECTOR
HEALTH PARTNERS OF WESTERN OHIO
04.2021 - Current
- Direct day-to-day operations across 2 health center locations supporting integrated services including primary care, behavioral health, pharmacy and clinical support operations.
- Lead and develop multidisciplinary teams including providers, nursing, behavioral health, reception, and support staff through coaching, performance management, and
- Manage staffing, scheduling, patient access, and clinic flow to maintain operational efficiency and improve patient experience.
- Drive quality improvement initiatives related to preventive care measures, chronic disease outcomes, and patient satisfaction.
- Partner with organizational leadership to implement operational policies, improve workflows, and support strategic initiatives.
- Monitor productivity, access, and performance metrics to identify opportunities and improve operational efficiency.
- Ensure compliance with healthcare regulations and accreditation standards including HIPAA, OSHA, and ambulatory care requirements.
- Represent the organization in cross-functional meetings and community initiatives.
Covid 19 Response Team Member
Health Partners of Western Ohio
06.2020 - 04.2021
- Supported execution of city-wide COVID-19 testing and vaccination efforts during the public health emergency.
- Played a key role in launching one of the first COVID-19 vaccination sites in the region, expanding early community access to vaccines.
- Administered COVID-19 testing and vaccinations while ensuring adherence to evolving public health guidance and documentation requirements.
- Helped sustain vaccination volumes exceeding 200 patients per day through efficient coordination of patient intake and site workflow.
- Managed front-end operations including patient registration, check-in processes, and overall patient experience throughout the visit.
- Maintained vaccine accountability standards including documentation accuracy, handling procedures, and operational readiness.
- Collaborated with interdisciplinary teams to adapt processes quickly and support high-volume community response efforts.
- Demonstrated leadership and operational excellence resulting in promotion to Center Director in April 2021.
Office Manager
HEIR FORCE COMMUNITY SCHOOL
01.2014 - 12.2020
- Managed office communications, ensuring timely dissemination of information to staff and parents.
- Developed innovative branding materials to enhance school visibility and community engagement.
- Oversaw student attendance records, maintaining accuracy and compliance with district policies.
- Implemented process improvements that streamlined daily operations and reduced response times.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
Health Coach
Health Partners of Western Ohio
01.2020 - 06.2020
- Partnered with medical and behavioral health providers to deliver integrated, patient-centered care through care coordination, patient education, and barrier reduction strategies.
- Collaborated with healthcare professionals to integrate comprehensive care strategies for clients.
- Administered and documented health screenings including behavioral health and social determinants of health assessments to identify patient needs and support whole-person care.
- Facilitated warm handoffs between care teams and connected patients with internal services and community resources to improve access and follow-through.
- Monitored patient progress and maintained accurate documentation to support quality measures, population health initiatives, and interdisciplinary communication.
- Built trusting relationships with patients from diverse backgrounds, contributing to improved patient experience and stronger engagement in care.
Education
Bachelors of Arts - Psychology
Bowling Green State University
Bowling Green, OH06.2026
Skills
- Relationship-Based Leadership
- Change Management
- Operational Excellence
- Team Development
- Quality Improvement
- Cross-Functional Collaboration
- Leadership Through Influence
- Problem Solving
- Person-Centered Service Delivery
Timeline
CENTER DIRECTOR
HEALTH PARTNERS OF WESTERN OHIO
04.2021 - Current
Covid 19 Response Team Member
Health Partners of Western Ohio
06.2020 - 04.2021
Health Coach
Health Partners of Western Ohio
01.2020 - 06.2020
Office Manager
HEIR FORCE COMMUNITY SCHOOL
01.2014 - 12.2020
Bachelors of Arts - Psychology
Bowling Green State University