Case Manager
Shaeda Berry
SCO Of Family Services
Huntington Station,NY
Work Preference
Work Type
Full TimeContract WorkPart Time
Location Preference
On-SiteRemoteHybrid
Location:
Huntington Station, NY, US
Open to relocation:
Yes
Minimum Desired Compensation
$29/hr
Important To Me
Company CultureWork-life balanceCareer advancementPersonal development programsHealthcare benefitsPaid time off401k match
11
Years of experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Overnight Residential Counselor
5 Years 9 Months- Addressed behavioral and emotional needs of 10 to 18 residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plans for success daily.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
Case Manager Supervisor
1 Year- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Acting Case Manager/Support Staff Member
1 Year 2 Months- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Administrative Assistant
1 Year 7 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Part-time Shift Supervisor
2 Years 7 Months- Resolved problems, improved operations and provided exceptional service
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
College Aide
6 Years 5 Months- Managed front desk inquiries, directing students and staff to correct departments and resolving routine service requests.
- Coordinated clerical support, maintaining accurate records, files, and correspondence for daily office operations.
- Tracked incoming requests and follow-up actions, prioritizing tasks to maintain timely workflow completion.
- Supported departmental projects by gathering information, updating records, and assisting with administrative coordination.
- Received, sorted, and distributed incoming mail and packages.
Education
Bachelor of Science - Legal Studies
- Dean's List
- Extracurricular Activities
- St. John's Merit Scholarship
- CPR certified
Associate of Applied Science - Paralegal Studies
- Awarded Dean's list
Skills
Mental health awareness
De-escalation technique
Substance abuse
Boundaries setting
Client advocacy
Trauma-informed counseling
Residential treatment plans
HIPAA protocols
Teamwork and collaboration
Time management
Problem-solving abilities
Active listening
Timeline
Case Manager Supervisor
United Veterans Beacon House
10.2025 - 10.2026Read More
Acting Case Manager/Support Staff Member
Resurrection House
08.2024 - 10.2025Read More
Administrative Assistant
Suffolk County Community College, Kids Cottage
10.2023 - 05.2025Read More
Overnight Residential Counselor
SCO Of Family Services
01.2021 - CurrentRead More
Part-time Shift Supervisor
CVS Pharmacy, Retail
10.2020 - 05.2023Read More
College Aide
Suffolk Community College, Registra
08.2015 - 01.2022Read More
St John's University
Bachelor of Science from Legal Studies
Read More
Suffolk County Community College
Associate of Applied Science from Paralegal Studies
Read More