Shaela Hunter
Wills Point,TX
Summary
Detail-oriented business professional with over ten years in fraud operations and retail merchandising. Expertise in trend identification, complex data analysis, and operational issue investigation. Collaborates effectively with cross-functional teams to communicate fraud patterns and leverage data for strategic decision-making, focusing on risk assessment and process improvement.
Overview
10
10
years of professional experience
Work History
Fraud Analyst
Bank of America
Fort Worth, Texas
07.2015 - 01.2022
- Progressed from Customer Service Representative to Fraud Analyst, demonstrating strong analytical ability and performance.
- Investigated potentially fraudulent account and transaction activity while balancing fraud prevention with customer experience.
- Identified recurring fraud patterns and emerging trends, communicating findings and recommendations to leadership to support fraud detection improvements.
- Collaborated with management to recommend operational enhancements based on fraud activity trends.
- Utilized multiple internal banking systems to analyze customer accounts, transactions, and risk indicators while maintaining regulatory compliance.
- Served as an OJT Certified Coach, training and mentoring new associates.
Assistant Buyer
At Home
Coppell, Texas
02.2023 - 06.2025
- Analyzed category performance, sales trends, inventory metrics, and customer demand to support data-driven buying decisions.
- Leveraged reporting and business analytics to identify risks and opportunities, driving operational improvements.
- Partnered with merchandising, planning, replenishment, marketing, and supply chain teams to execute strategic business initiatives.
- Managed large product assortments while maintaining accurate product data, purchase orders, and vendor communications.
Merchandise Assistant
SHOEBACCA
Irving, Texas
01.2022 - 02.2023
- Supported buyers in assortment planning, product setup, reporting, and vendor communications.
- Analyzed product performance and inventory data to support merchandising decisions.
- Collaborated cross-functionally with marketing, purchasing, and vendor partners to streamline operations.
Education
Bachelor of Science - Merchandising, Textiles, & Design
University of Arkansas At Pine Bluff
Pine Bluff, AR05-2015
Skills
- Fraud Operations & Trend Analysis
- Business & Data Analysis
- Risk Assessment
- Process Improvement
- Pattern Recognition
- Forecasting & Reporting
- Cross-Functional Collaboration
- Advanced Excel
Timeline
Assistant Buyer
At Home
02.2023 - 06.2025
Merchandise Assistant
SHOEBACCA
01.2022 - 02.2023
Fraud Analyst
Bank of America
07.2015 - 01.2022
Bachelor of Science - Merchandising, Textiles, & Design
University of Arkansas At Pine Bluff