ShaeLa Lawrence
Crowley,LA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Poise and Personality Boutique
Crowley, LA
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Supported store management in planning and executing seasonal promotions and sales events.
Snow Cone Maker
Ozans Snowballs
Leesville
05.2021 - 08.2021
- Provided excellent customer service by addressing inquiries about ingredients or allergy concerns promptly and knowledgeably.
- Collaborated with team members to maintain a positive work atmosphere, fostering strong communication and teamwork skills.
- Increased daily sales by consistently delivering high-quality snow cones and maintaining an inviting environment.
- Ensured proper food handling procedures were followed at all times in accordance with state guidelines for food safety standards.
- Effectively managed multiple customers simultaneously during peak hours while maintaining superior levels of efficiency.
- Monitored equipment performance regularly, performing routine maintenance tasks as necessary to ensure optimal functionality.
- Contributed to the overall success of the business by providing suggestions for menu updates, equipment improvements, and team-building activities.
- Trained new employees on proper snow cone making techniques, equipment use, and customer service expectations.
- Consistently met or exceeded sales goals through exceptional product presentation, upselling techniques, and engaging customer interactions.
Education
Bachelor of Science - Christian Studies
John Melvin University
Crowley, LA12.2024
Associate of Arts - General Studies
Hinds Community College
Raymond, MS05.2022
High School Diploma -
Pickering High School
Leesville, LA05.2021
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Customer Engagement
- Reliability and punctuality
- Flexible Schedule
- Phone Etiquette
- Policy and Procedure Adherence
- Interpersonal and written communication
- Honest and Dependable
- Organization
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Goal-Driven
Timeline
Retail Sales Associate
Poise and Personality Boutique
10.2023 - Current
Snow Cone Maker
Ozans Snowballs
05.2021 - 08.2021
Bachelor of Science - Christian Studies
John Melvin University
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Pickering High School