Shaelyn Galvan
Norristown
Summary
Dedicated professional with strong customer service skills. Experienced in project management and team collaboration, with a proven track record of resolving conflicts and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Meat Department Coordinator/Produce Intern
Wegmans
King of Prussia
05.2024 - Current
- Supported project planning by organizing timelines and task lists.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Established professional working relationships with staff from various levels.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Answered telephones, directed calls, and took messages.
- Maintained cleanliness and organization in the work area to ensure safety.
- Assisted team members with daily tasks and workflow management.
Front End Coordinator
Wegmans
King of Prussia
09.2021 - 05.2024
- Coordinated front end operations to ensure smooth customer service experience.
- Managed scheduling and staffing to maintain optimal coverage during peak hours.
- Trained new team members on customer engagement and checkout processes.
- Communicated effectively with team members to resolve customer concerns promptly.
- Collaborated with management to improve front end workflows and customer satisfaction.
- Coached and mentored newly hired employees on front-end operational and customer service work.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Front End Cashier
Wegmans
King Of Prussia
04.2019 - 09.2021
- Processed customer transactions efficiently and accurately at the front end.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained a clean and organized checkout area for a positive shopping experience.
- Collaborated with team members to ensure smooth operations during busy hours.
Education
Some College (No Degree) - Business Management
Montgomery County Community College
Blue Bell, PASkills
- Project management
- Customer service
- Team collaboration
- Staff training
- Conflict resolution
- Time management
- Communication skills
Accomplishments
Wegmans Scholarship Winner
Affiliations
Volunteer Mama Tee Fridge - Philadelphia, PA
Timeline
Meat Department Coordinator/Produce Intern
Wegmans
05.2024 - Current
Front End Coordinator
Wegmans
09.2021 - 05.2024
Front End Cashier
Wegmans
04.2019 - 09.2021
Some College (No Degree) - Business Management
Montgomery County Community College