Shaelyn Griffin

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Answered customer telephone calls promptly and appropriately handled needs. Maintained a professional and welcoming front desk area, setting a positive first impression for guests. Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously. Streamlined check-in and check-out processes for improved efficiency and customer experience. Handled payment and bill processing, change giving and payment collecting for guests. Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments. Added paperwork to patients cases while keeping gym cleaned and sanitized.

Work alongside student athletes, coaches, sports medicine, and upper administration while upholding internal confidentiality within the football program. Take inventory and coordinate millions of dollars worth of gear. Leadership responsibilities that include training new staff members. Head cornerback and special teams manager. Help organize, execute drills, and set up training equipment for practice. Fit protective equipment on players. Load and arrange gear to put on a semi-truck for away games. Help keep a clean and sanitized locker room, weight room, training room, and equipment room.

Observed Physical Therapist while they performed treatments and exercises