Shaelyn Hill
Rockholds,USA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Rescue Plumbing and Drain Cleaning
Jacksboro, TN
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Directed dispatching, routing, and tracking of Number fleet vehicles
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
Dispatcher
Kentucky Climate Control
Corbin, KY
03.2022 - 02.2024
- Directed dispatching, routing and tracking of Number fleet vehicles
- Maintained updated and detailed records of calls in physical and electronic database
- Closely monitored dispatch board to triage and prioritize over Number daily calls
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Trained Number new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by Number%
- Responded to over Number daily caller requests with information about assistance and timeframes
Assistant Manager
Goodwill
06.2019 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Education
High School Diploma -
Whitley County High School
Williamsburg, KY06.2019
Human Services
University of The Cumberlands
Williamsburg, KYSkills
- Handling high call volume
- Onsite Visits
- Customer File Maintenance
- Prioritizing Calls
- Recordkeeping Requirements
- Updating Logs
- Dispatching Workers
Certification
- Dispatcher
- Certificate CSR
Timeline
Dispatcher
Rescue Plumbing and Drain Cleaning
05.2024 - Current
Dispatcher
Kentucky Climate Control
03.2022 - 02.2024
Assistant Manager
Goodwill
06.2019 - 05.2022
High School Diploma -
Whitley County High School
Human Services
University of The Cumberlands