Shaelyn Johnson

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Informed customers of current store promotions to encourage additional sales purchases.
• Supported loss prevention goals by monitoring shopper behavior.
• Tracked down hard-to-find merchandise at diverse locations.
• Used POS system to process sales, returns, online orders and gift card activations.
• Answered questions about store policies and addressed customer concerns.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Displayed merchandise by arranging in appealing ways to boost sales. In charge of setting special buy every Tuesday.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Approached browsing customers to initiate conversations to determine buying preferences.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Checked identification for minimum age for sale of alcoholic beverages.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Moved and set up seating, prepared extra silverware and menus prior to arrival of large groups.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Inspected dishes and utensils for cleanliness.
• Answered customers' questions, recommended items and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Kept track of event finances, initial deposits, due payments and final balances.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Increased sales significantly by upselling higher-end products to customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Prepare dining room tables.
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Help patrons select food and beverages by presenting menu; offering drinks; suggesting courses; explaining chef's specialties; answering food preparation questions.
• Stay updated on current menu choices, specialties and menu deviations, knowing if kitchen staff is running out of any items, etc. Transmit orders to kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.
• Keep kitchen staff informed by noting timing of meal progression. Serve orders by picking up and delivering patrons' choices from kitchen; deliver accompaniments and condiments.
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
• Properly open and pour teas, water, etc. at tableside.
• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return. Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Prepared large cash deposits with zero discrepancies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Developed, marketed and sold full range of products and support services.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Completed orders and organized product deliveries to meet customer timetables.
• Educated associates on market trends and stayed up-to-date on forecasts.
• Processed product returns and assisted customers with other selections.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Provided positive first impressions to welcome existing, new and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Increased sales by offering advice on purchases and promoting additional products.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Solved customer challenges by offering relevant products and services.
• Maintained records related to sales, returns and inventory availability.
• Tracked stock using company inventory management software.
• Customer needs-greeting, informing, uncovering needs, demo product, give homework, re engage customers, sell with your head up(always focused on giving everyone best customer experience while replenishing store to keep clean and efficient) while converting every one and treating them with respect whether they spend $1 or $100
• Shipment- Lifting heaving boxes and putting them in designated area on bays and movers if set aside for floor sets or any changes, entry of BOL's (amount of inventory in each box) into computer systems, send emails and memos to district manager and other stores. Read memos, emails, check daily sales plan and compare to last years numbers, delegate tasks to other co-workers, teach/train other co-workers, open and closing store, counting down money in drawers, calling in money, handling money and paperwork with money/bank guards.
• Floor sets- working late nights into early mornings to set store with new layouts, products, marketing and promotions to keep up with themes which happens once or twice per month.
• Knowing numbers- understanding our much money we are set to make per day which effects making end of month goal (if we make that goal plus 5% or 10% then SLT members get bonus's. Keeping up with conversion (how many people walk in and actually bought or redeem coupons vs. who walked in and walked out empty-handed
  ) and our ADS (average dollars spend) and working to drive those numbers up.
• Breaks and meals- keeping up with our DCOs and making sure everyone is keeping 15 min and 30min break when needed and on time to keep all zones covered and roles to be filled.
• Cleaning- dusting cash wrap, changing light bulbs, sweep along with mopping. Also cleaning shelves and taking out cardboard and garbage out. Sweeping back room and break room along with picking up bathrooms.

• I woke Edwin up morning and duties included: showering Ed, shaving Ed (all hygiene needs), make breakfast, physical therapy exercises along with cognitive exercises and games. Take Ed to doctor appointments, take Ed on walks in wheelchair, take Ed to restroom, change undergarments, make bed, do laundry, clean house, run errands, give medicine each day and also do outings for fun.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Open restaurant, and clean all tables, bar, floors, bathroom, dining room, down stairs event room and server stations. Polished glasses, set out flowers every morning, turned on lights, TV, and music. Go around business's and buildings and hand out flyers to promote lunch hours. Serve guests, make drinks, put orders in, up-sell and rolled silverware. Handled To-go's and money transactions for every check as well. Nights, would include go in and sweep, mop, vacuum, wipe down everything, Index mirrors and windows for banquet halls and event rooms. Also, clean all bathrooms, hallways, and stairways leading up to rooms.

• Host-greeting, seating, and educating guests on specials.
• Filling menus, giving menu counts, cleaning front of house and host stand. Also, taking charge of rotating floor chart and waiting list.
• Taking to-go orders
• Filling crayons, and writing specials on board.
• Server- Greeted up-sold food and drink (while being friendly and attentive.)
• Took care of and made transactions with guests.
• Ensure satisfaction of all guests and also do side work including: filling dressings, sweeping and mopping sections and back of house, stock ice and items, and roll silverware.
• Expo- Ensuring quality, temperatures, and dresses were correct for guests by communicating with cooks and servers.
• Fix any issues that would arise as quickly as possible without sacrificing excellence.
• Trainer- Train, guide, and give conductive criticism (and praise) to all new host hired.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Bussed and reset tables to keep dining room and work areas clean.
• Checked identification for minimum age for sale of alcoholic beverages.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Answered customers' questions, recommended items and recorded order information.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Collected orders and relayed them to bartenders quickly and accurately.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Kept track of event finances, initial deposits, due payments and final balances.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Checked guests' identification before serving alcoholic beverages.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Everyday duties included: Wash up and dressing before bed, along with hygienic routines. Make lunch and do cognitive and physical therapy exercises. Give medicine for each day, go on walks, and play cards and games. Also cleaned the house and run errands.

• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Conferred with supervisor to discuss patient condition and medical care.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

To-go orders, answering phones, taking charge of host stand along with greeting and seating guests. Maintenance of bathrooms, outside area, lobby entrance and host area. Cleaning all on a rotating sheet with specific times. I also ran food from the back of the house for servers, filled ice and help anyone who needed it!

• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Cleared tables immediately after guests left in preparation for next party.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Assisted servers with table settings and beverage refills to support high-volume shifts.
• Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
• Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
• Checked buffet regularly to handle restocking and cleaning needs..
• Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Cultivated warm relationships with regular customers.
• Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
• Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
• Delivered correct food items to tables according to order documentation.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Refilled condiments on each table between guests or during slow periods.
• Answered questions from restaurant patrons regarding menu items.
• Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Cooking (fry/grill/steamer) taking apart ice and ice cream machine down and cleaning them. Cleaning duties also included closing back and dining down with sweeping, mopping, changing garbage and cleaning bathrooms. Worked as cashier in front of house and in drive-thru window. Greeted customers and took orders maintained organization of all stock items
• Prepared food items such as meats, poultry and fish for frying purposes.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Communicated closely with servers to fully understand special orders for customers.
• Prepared ingredients ahead of time to promote efficiency in dish garnishing.
• Tested temperatures of food at specified intervals by using food thermometers.
• Stored food in designated containers and storage areas to prevent spoilage.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Washed, cut and prepared foods designated for cooking.
• Cleaned and maintained fryers and grills to keep appliances in working condition.
• Read food order slips or received verbal instructions to properly prepare and cook food.
• Cleaned, stocked and restocked workstations and display cases.
• Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
• Operated cash register to process sales transactions, handle cash and make change.
• Explained current promotions and new menu items.
• Entered food and beverage orders into POS system.
• Resolved customer complaints independently or with aid of supervisor.