Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Shaelyn Mchugh

Clarksville,TN

Summary

With my diverse work history in both Healthcare and Food Services I have an abundance of knowledge in both patient and customer service. I possess talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. In addition, I am a detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Cheddar's Scratch Kitchen
Clarksville, TN
04.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Direct Support Professional

Sunrise Community Of TN Clarksville
Clarksville, TN
01.2022 - 03.2022
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided safe mobility support to help patients move around personal and public spaces.

Server/Bartender

Cheddar's Scratch Kitchen
Clarksville, TN
07.2020 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Receptionist

Hamilton Sales And Services
Aurora, NE
12.2019 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone or postal mail.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

CNA

York General Hearthstone
York, NE
08.2019 - 11.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Clerk

Jim's U Save Pharmacy
Aurora, Nebraska
10.2018 - 07.2019
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.

Education

No Degree - Business Administration

Central Community College
Grand Island, NE

High School Diploma -

Aurora High School
Aurora, NE
05.2018

Skills

  • Warm and Friendly
  • Food and Beverage Service
  • PPE Guideline Compliance
  • Customer Service
  • Output Monitoring and Reporting
  • Nutrition and Diet
  • Caregiver Relations
  • Activities of Daily Living (ADL) Support
  • Patient-Focused Care
  • CPR
  • Organization

Certification

  • CNA - Certified Nurse Assistant
  • CPT - Certified Personal Trainer

Timeline

Server

Cheddar's Scratch Kitchen
04.2022 - Current

Direct Support Professional

Sunrise Community Of TN Clarksville
01.2022 - 03.2022

Server/Bartender

Cheddar's Scratch Kitchen
07.2020 - 08.2021

Receptionist

Hamilton Sales And Services
12.2019 - 05.2020

CNA

York General Hearthstone
08.2019 - 11.2019

Clerk

Jim's U Save Pharmacy
10.2018 - 07.2019

No Degree - Business Administration

Central Community College

High School Diploma -

Aurora High School

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