Shaema Khoshnaw
West Jordan
Summary
A hardworking team player who is hands-on and can adapt to situations quickly with the ability to fulfill a variety of tasks when required. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Looking for a challenging career with a well-established company with room for growth potential.
Overview
5
5
years of professional experience
Work History
Kurdish Interpreter
Language Line
11.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Followed ethical codes to protect confidentiality of patient medical information.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Sales Manager
MarketSource
03.2023 - 09.2023
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Tutor
Private Employee
12.2022 - 03.2023
- Enabled smoother transitions between tasks or environments by implementing visual schedules and providing ample notice of changes in routine.
- Participated in professional development workshops, staying current on best practices in special education instruction.
- Conducted ongoing assessments of student progress, adjusting lesson plans accordingly for continuous improvement.
Sales Manager
Prime Communications AT&T
11.2020 - 10.2022
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 25%
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Representative
Prime Communications AT&T
10.2019 - 10.2020
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
The International School of Choueifat Erbil
06.2018
Skills
- Interpersonal Communication
- Time Management
- Complex Problem-Solving
- Team Leadership
- Organization
References
- Joan Gonzalez, jg766@att.com, (310)-4318796
- Jeffrey Lee, (714)-747-3311
Timeline
Kurdish Interpreter
Language Line
11.2023 - Current
Sales Manager
MarketSource
03.2023 - 09.2023
Tutor
Private Employee
12.2022 - 03.2023
Sales Manager
Prime Communications AT&T
11.2020 - 10.2022
Sales Representative
Prime Communications AT&T
10.2019 - 10.2020
High School Diploma -
The International School of Choueifat Erbil
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