Shaena Castleman
Murfreesboro,TN
Summary
Flexible retail manager with 11+ years experience leading in multiple roles across high volume stores. Skilled in working under pressure with high accuracy. Analytical problem-solver determined to face challenges with solutions. Eager to engage and create a positive culture with experience in diverse retail environments. People leader with history of building strong relationships. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, feedback and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Specialty Sales Team Leader
Target
11.2021 - Current
- Plan and execute daily/weekly workload up to 6 weeks out to including pricing, merchandising, sales plans, events and promotions for my departments.
- Supported/ monitored store operations including fulfillment team, Guest Services, Grocery, Tech and Style and Beauty Team during my LOD hours and closing rotations.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Visual Manager of Operations
Forever 21
10.2019 - 11.2021
- Set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service driving results through creating short and long-term plans, strategies, processes.
- Communicate regularly with store manager regarding all aspects of sales, visual execution, customer feedback and lead/brand ambassador performance and determine hiring needs.
- Managed analytical reports to identify and track sales activities and customer trends.
- Conducted and lead store audits, visits and inventories.
- Assist Store Manager in LP audits/ investigations reviewing cameras on a weekly basis acting as witness for internal theft interviews when needed.
- Ensured proper marketing throughout the store at all times.
- Train, coach and direct team members on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed. Team of 25-40 employees.
Assistant Store Manager
Justice
10.2012 - 10.2019
- Recruited, hired and maintained a core staff implementing all training procedures following through with proactive monitoring and coaching strategies.
- Developed a loyal customer base building strong relationships with diverse customers creating positive and personalized experiences.
- Maintained high levels of organization in store by directing customers, consistently replenishing and reactionary merchandising.
- Managed scheduling for store shifts to accomplish proper staffing at all times using sales payroll grid and forecast needs.
- Interim Store Manager for two locations. (8months total)
- Assisted in two store remodels, 2 store openings and 2 closings within the district.
- Hosted multiple in store events, led as a pilot store in the district for multiple launches including BOPIS, Just & Brothers, and Yourspace.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN2011
Skills
- Merchandising
- Loss Prevention/Asset Protection
- Technical Support/ Trouble Shooting
- Business development and planning
- POS systems operations
- Customer experience
- Operations/organization stock management
- Goals and performance/ Development
- Leadership
- Shipping and receiving/ Fulfillment
- powered equipment certification
- Analytical Thinking
Timeline
Specialty Sales Team Leader
Target
11.2021 - Current
Visual Manager of Operations
Forever 21
10.2019 - 11.2021
Assistant Store Manager
Justice
10.2012 - 10.2019
High School Diploma -
Siegel High School
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