Diana Villegas
Manchaca
Summary
Dynamic Specialty Sales Team Leader at Target with a proven track record in sales strategy and team leadership. Expert in optimizing retail operations and enhancing customer relationships, driving significant sales improvements. Adept at training and developing high-performing teams, fostering a culture of accountability and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Specialty Sales Team Leader
Target
Austin
08.2020 - Current
- Oversaw specialty areas including style, tech, beauty, baby, and domestics, enhancing team focus and performance over three years.
- Developed weekly sales strategies to meet changing market trends.
- Analyzed sales reports to identify trends and implemented strategies that optimized workload management and improved sales outcomes.
- Trained new team members on company policies and sales techniques.
- Conducted regular meetings with team members to align on goals and objectives, fostering accountability and team collaboration.
- Conducted performance reviews to provide feedback and guide professional development.
- Collaborated with team to achieve departmental goals within deadlines.
- Solved and quickly met customers' needs to maintain high satisfaction ratings.
- Facilitated guest interactions while modeling effective sales engagement strategies.
Airport Operations Crew Member
JetBlue
New York
05.2022 - 08.2024
- Assisted airport operation team in streamlining customer check-in processes to enhance overall passenger experience.
- Executed operational tasks under supervisor guidance, ensuring compliance with safety and service standards.
- Supported customers with special needs during boarding procedures, facilitating a smoother travel experience.
- Enhanced JetBlue experience by establishing strong relationships with customers.
Beauty Team Leader
Target
New York
11.2016 - 05.2022
- Recruited, selected, oriented, and trained employees to maintain high-performing teams.
- Communicated job expectations and appraised staff performance to drive results.
- Coached and counseled employees while implementing disciplinary actions to enhance team effectiveness.
- Managed staff and planned activities across specialty sales to achieve department objectives.
- Developed targeted initiatives to foster personal growth opportunities for team members.
- Developed and enforced systems, policies, procedures, and productivity standards.
- Ensured compliance with safety and legal standards in the work environment.
- Established strategic goals through analysis of business, financial, service, and operations data.
Education
Some College (No Degree) - Early Childhood Education
Queensborough College
New York, NYSkills
- Sales strategy
- Customer relationship management
- Retail operations
- Merchandising strategies
- Visual merchandising
- Customer service excellence
- Training and development
- Team leadership
- Effective communication
Languages
Spanish
Full Professional
Portuguese
Limited
Timeline
Airport Operations Crew Member
JetBlue
05.2022 - 08.2024
Specialty Sales Team Leader
Target
08.2020 - Current
Beauty Team Leader
Target
11.2016 - 05.2022
Some College (No Degree) - Early Childhood Education
Queensborough College