Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaeva Green

Fort Lauderdale,FL

Summary

Dynamic Sales Consultant with a proven track record at Swarovski, excelling in customer service and risk assessment. Adept at fostering relationships and driving sales growth through innovative solutions. Recognized for enhancing customer satisfaction and effectively managing crises, ensuring a seamless shopping experience while leveraging strong interpersonal communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Consultant

Swarovski
10.2023 - Current


  • Recognized security risks to properly handle situations. Operated register, handled cash and processed credit card transactions.
  • Advised customers on best practices when using company products or services. Provided every customer with comprehensive assistance upon entering store through merchandise selection.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.


Beauty Advisor

Sephora
10.2023 - 03.2025


  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Organized store by returning merchandise to proper areas and restocked displays. Maintained knowledge of sales and promotions, return policies and security practices.
  • Created a positive shopping experience for each customer through effective communication skills.


Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
08.2019 - 11.2022


  • Answered inbound calls, chats and emails to facilitate customer service. Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.


Education

Associate of Arts - Criminal Justice

Broward College
Fort Lauderdale, FL
08-2025

High School Diploma -

Dillard
05-2014

Skills

  • Risk assessment
  • Crisis management
  • Interpersonal communication
  • Customer service
  • Data entry
  • Conflict resolution

Certification

  • CPR Certified American Heart Association

Timeline

Sales Consultant

Swarovski
10.2023 - Current

Beauty Advisor

Sephora
10.2023 - 03.2025

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
08.2019 - 11.2022

High School Diploma -

Dillard

Associate of Arts - Criminal Justice

Broward College

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