RINCY SUNNY - NURSE
McKinney,TX
Summary
Seeking a position in a reputed firm with the quest to work in a professional and competent atmosphere involving my enthusiasm, aided with my efforts, contributing to the growth of the organization and to strive for excellence in the area of work undertaken with honesty, commitment and dedication Analytical medical insurance underwriter with expertise in underwriting. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Professional with experience in client relationship management and a strong foundation in patient care. Demonstrated ability to collect and record vital patient data, ensuring timely communication with nursing personnel. Proven skills in managing inquiries and documentation, contributing to efficient patient care processes. Adaptable in fast-paced environments, effectively collaborating with healthcare teams to support patient needs and enhance service delivery.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Progressive
Dallas, Texas
04.2025 - 02.2026
- Cultivated strong client relationships through personalized consultations, enhancing customer retention and driving repeat sales.
- Developed and implemented targeted sales strategies that aligned with market trends, resulting in increased product visibility.
- Leveraged CRM software to track customer interactions, optimizing sales processes and increasing efficiency in lead management.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, contributing to a positive brand image.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
ICU Staff Nurse
St Joseph's Hospital
Mysuru, Karnataka, India
11.2008 - 05.2010
- Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
- Responded to emergency situations to provide rapid and accurate care.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Led daily nursing rounds to assess patient progress and address any concerns.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
SENIOR ASSOCIATE- LEARNING AND DEVELOPMENT
Ernst Young, EY
- Coordinate with third-party vendors, contractors, etc to enhance internal training programs
- Assist managers in creating, maintaining and implementing staff training programs, including follow up and tracking progress towards training goals
- Develop, maintain, and report on training metrics
- Conduct needs assessments on regular basis to ensure that training programs meet identified needs
- Collaborate cross-functionally across the company to promote training initiatives as needed
- Assist in the development, implementation and delivery of mentoring and coaching programs
- Demonstrates appropriate leadership/management behaviors as taught in training courses
- Other related duties as assigned
- Customer Service Consultant
Customer Service Consultant
Sutherland Global Services
- Cultivated strong value-added relationships with customers and drove business development by delivering product knowledge
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken
- Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
SENIOR PROCESS EXECUTIVE
Infosys Technologies
- To compile and process employee records
- Prepare new and existing employees' personal information, track their attendance and time off, compile salary and termination information and benefit programs
- Store employee information confidentially and accurately in secured files and computer systems
- Prepare weekly, monthly and yearly reports for other departments, such as payroll and accounting to assist in the creation and distribution of paychecks
- Answer to email queries and respond accordingly
- Maintain trackers on MS Office and meet SLA.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Provided strategic and operational recommendations for improvement across departments.
- Prepared accurate documents for customer and business needs.
Senior Customer Care Representative
CONVERGYS
- Answer in-bound support related phone calls from customers
- Provide support for all U-Verse products through customer interaction and use of industry-leading diagnostic tools
- Maintain customer relationship management
- Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing, and rate plans service activations and changes
- Maintain customer relationship management systems (recording notes, tracking of requests
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science And/with Education Degree - NURSING
KOSHYS COLLEGE OF NURSING
BANGALORE,INDIASkills
- Time Management
- Client relationship management
- CRM software utilization
- Risk assessment
- Communication skills
- Fast-paced environment adaptation
- Patient care
- Vital signs monitoring
- Medication administration
- Insurance Knowledge
- Risk Assessments
- Issue Resolution and Decision making
- Team work
REFERENCES
References will be provided upon request.
TOTAL YEARS OF EXPERIENCE
13 YEARS
Timeline
Sales Consultant
Progressive
04.2025 - 02.2026
ICU Staff Nurse
St Joseph's Hospital
11.2008 - 05.2010
SENIOR ASSOCIATE- LEARNING AND DEVELOPMENT
Ernst Young, EY
Customer Service Consultant
Sutherland Global Services
SENIOR PROCESS EXECUTIVE
Infosys Technologies
Senior Customer Care Representative
CONVERGYS
Bachelor of Science And/with Education Degree - NURSING
KOSHYS COLLEGE OF NURSING