Shafaq Badruddin
Seattle,WA
Summary
Entry‑level cybersecurity professional with a Master’s degree in Computer Networks and System Security and hands‑on experience in technical support and network troubleshooting within ISP environments. Strong foundation in networking protocols, security fundamentals, incident triage, and customer‑facing communication. Motivated to grow within a Security Operations or Cybersecurity Analyst role by supporting monitoring, vulnerability assessment, and security tooling.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Multinet Pakistan Private Limited
Karachi, Pakistan
07.2021 - 07.2022
- Provided technical support for software and hardware issues, by providing timely and efficient support on emails and calls enhancing customer satisfaction.
- Diagnosed and resolved user-reported problems through effective troubleshooting techniques.
- Assisted in maintaining documentation for support processes and solutions to improve team efficiency.
- Collaborated with senior engineers to learn advanced troubleshooting methods and tools.
Technical Support Engineer
Sybrid (Pvt.) Ltd, A Lakson Group
Karachi, Pakistan
07.2020 - 12.2020
- Worked as a Technical Support Engineer for an ISP -Storm Fiber
- Fielded an average of 40–45 inbound phone calls to deliver effective support and remotely resolve service issues.
- Utilized ticketing systems to track and manage user inquiries efficiently.
- Participated in team meetings, contributing to discussions on improving support workflows.
Education
Master of Engineering - Computer Network & System Security
NED University of Engineering & Technology
Karachi, Pakistan03-2022
Bachelor of Engineering - Telecommunications
Usman Institute of Technology
Karachi, Pakistan07-2019
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Communication & Customer Service
- Security Fundamentals & Incident Triage
Certification
CompTIA Security+
Languages
English
Full Professional
Timeline
Technical Support Engineer
Multinet Pakistan Private Limited
07.2021 - 07.2022
Technical Support Engineer
Sybrid (Pvt.) Ltd, A Lakson Group
07.2020 - 12.2020
Master of Engineering - Computer Network & System Security
NED University of Engineering & Technology
Bachelor of Engineering - Telecommunications
Usman Institute of Technology