Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Shafeqa Mohammad

Bay Shore,NY

Summary

Proven track record in enhancing customer satisfaction and team collaboration, demonstrated during my tenure at Nike. Leveraged creativity and strong multitasking abilities to address unique customer needs and improve service delivery. Excelled in high-pressure environments, showcasing exceptional interpersonal communication skills and a commitment to positive outcomes.

Overview

5
5
years of professional experience

Work History

Part Time Sales Representative

Nike
10.2023 - 05.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Part Time Waitress

Gurwin Jewish Fay J Lindner Residences
02.2023 - 09.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported needs of five-person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality.

Junior Volunteer

Good Samaritan Hospital
08.2019 - 02.2020
  • Reported patient requests, concerns, and other observations to staff.
  • Adhered to policies and procedures to promote hospital mission and vision.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Complied with HIPAA standards to confidentially maintain patient medical information.

Office Worker

Bay Shore High School
09.2019 - 01.2020
  • Completed clerical tasks such as distributing mail.
  • Increased office efficiency by organizing and maintaining well-structured filing system.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Ordered and restocked office supplies to keep staff efficient and on-task.

Education

Bachelor of Science - Science, Technology, And Society

Farmingdale State College
Farmingdale, NY
05.2026

Skills

  • Creativity and Innovation
  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Environmental awareness
  • Greeting guests
  • Interpersonal communication skills
  • Positive Attitude
  • Strong multitasking
  • Team Collaboration
  • Teamwork and Collaboration
  • Verbal Communication

Affiliations

  • Research Aligned Mentorship Program

Languages

Spanish
Professional Working

Timeline

Part Time Sales Representative

Nike
10.2023 - 05.2024

Part Time Waitress

Gurwin Jewish Fay J Lindner Residences
02.2023 - 09.2023

Office Worker

Bay Shore High School
09.2019 - 01.2020

Junior Volunteer

Good Samaritan Hospital
08.2019 - 02.2020

Bachelor of Science - Science, Technology, And Society

Farmingdale State College

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Shafeqa Mohammad