SHAH FERDOUS
Queens,NY
Summary
Proven Sales Associate with a robust background in enhancing sales and customer satisfaction at US Polo, and Cats Eye Bangladesh. Skilled in employing sales and marketing strategies and negotiation tactics, coupled with exceptional client presentation abilities, to exceed sales targets. Demonstrates strong prospecting skills and a commitment to delivering superior customer service. Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Motivated Warehouse Worker is skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
5
5
years of professional experience
Work History
Warehouse Agent
Worldwide Flight Services
07.2024 - Current
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed returned goods process, inspected returns for damage or defects; issued appropriate credits; restocked merchandise back into inventory.
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Reduced order processing time by streamlining packing and shipping procedures.
- Consistently lifted materials weighing as much as [Number] pounds.
SALES ASSOCIATE
US Polo
03.2023 - 09.2023
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies
- Processed transactions using a point-of-sale system
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
SALES ASSOCIATE
Cats Eye Bangladesh
01.2020 - 04.2020
- Provided accurate information about products, prices and services
- Assisted customers with product selection, sizing and styling
- Greeted customers and provided exceptional customer service
Education
BACHELOR OF ARTS IN MECHANICAL ENGINEERING -
City College of New York of The City University of New York, The
HIGH SCHOOL DIPLOMA -
Williamsburg Preparatory School
Skills
- Sales and marketing strategies
- Prospecting skills
- Client presentations
- Negotiation Tactics
- Sales development
- Duolingo
- Physically Fit
- Loading and unloading
- Warehouse Safety
Timeline
Warehouse Agent
Worldwide Flight Services
07.2024 - Current
SALES ASSOCIATE
US Polo
03.2023 - 09.2023
SALES ASSOCIATE
Cats Eye Bangladesh
01.2020 - 04.2020
BACHELOR OF ARTS IN MECHANICAL ENGINEERING -
City College of New York of The City University of New York, The
HIGH SCHOOL DIPLOMA -
Williamsburg Preparatory School
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