Summary
Work History
Education
Skills
Languages
Timeline
Generic
Shahab Shah

Shahab Shah

Deer Park,NY

Summary

Dynamic professional with a friendly, positive attitude and proven customer service skills honed at Dunkin’ Donuts. Adept at problem-solving and fostering teamwork, I successfully managed operations as a Hotel Manager, enhancing guest satisfaction and driving revenue growth. Experienced in e-commerce as an Amazon FBA Seller, leveraging strong business acumen. Developed excellent customer service and time management skills in fast-paced driving environment. Effective in navigating city streets and optimizing routes to ensure timely arrivals. Looking to transition into new field, leveraging strong interpersonal and problem-solving capabilities. Experienced with navigating city routes and ensuring timely and safe transportation. Utilizes problem-solving skills to manage dynamic driving conditions and enhance rider satisfaction. Track record of maintaining high level of customer service through effective communication and adaptability. Smooth driver and experienced [Job Title] versed in helping groups, business travelers and VIPs with transportation needs. Always polished, professional and discreet with passengers. Maintains strict standards and upholds reputation for excellence with consistent on-time operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Work History

Amazon FBA Seller

Own Bussiness
08.2022 - 07.2023
  • Managed product listings and optimized content for visibility on Amazon platform.
  • Conducted market research to identify trends and competitive pricing strategies.
  • Implemented inventory management practices to ensure stock availability and reduce storage fees.
  • Coordinated with suppliers for timely product sourcing and quality assurance checks.

Walmart Seller

Own Business
02.2020 - 07.2023
  • Developed effective product listings to enhance online visibility and attract potential customers.
  • Managed customer inquiries and provided exceptional service to foster repeat business and build loyalty.
  • Executed social media marketing strategies to increase brand awareness and engage target audience.
  • Analyzed market trends to identify opportunities for product expansion and sales growth.

Corporations

SAS 001 INC
07.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Lyft

Customer Service
07.2016 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Uber Partner

Transport
07.2015 - Current
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Followed designated routes and schedules while operating vehicles.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Responded promptly to customer inquiries via multiple channels, enhancing service experience.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Followed company guidelines and policies when interacting with passengers.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Pointed out landmarks and other points of interest to passengers.
  • Collaborated with team members to develop strategies for enhancing overall service delivery quality.
  • Developed deep knowledge of local routes and area destinations.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Remained calm and poised in emergent situations.
  • Responded with ease to sudden changes in routes and schedules.
  • Adhered to all safety regulations and traffic laws while driving.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Assisted in training new partners on platform navigation and best practices for customer engagement.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Drove VIPs to corporate events and meetings.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Accepted and processed fares.
  • Coordinated with local law enforcement to address safety concerns for drivers and passengers.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Managed ride requests and optimized driver-partner communications, improving operational efficiency.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Resolved conflicts between riders and drivers, fostering positive relationships and satisfaction.
  • Processed payments for rides and provided accurate change when necessary.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed applicable traffic regulations and traffic laws.
  • Delivered passengers to destinations safely and on time.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Communicated with passengers regarding estimated time of arrival.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Analyzed feedback from customers to identify trends and recommend service improvements.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Responded to passenger concerns and complaints politely and professionally.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Maintained accurate records of incidents and resolutions for reporting purposes, ensuring compliance with policies.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Uber Partner

Customer Service
07.2015 - Current
  • Responded promptly to customer inquiries via multiple channels, enhancing service experience.
  • Managed ride requests and optimized driver-partner communications, improving operational efficiency.
  • Resolved conflicts between riders and drivers, fostering positive relationships and satisfaction.
  • Analyzed feedback from customers to identify trends and recommend service improvements.

Hotel Manager

Hotels
01.2016 - 12.2017
  • Managed daily hotel operations, ensuring optimal guest satisfaction and service quality.
  • Supervised front desk staff, providing training and support for enhanced customer interactions.
  • Implemented effective scheduling and staffing strategies to meet operational needs.
  • Coordinated maintenance and housekeeping services, maintaining high standards of cleanliness.

Dunkin’ Donuts

Customer Service
07.2014 - 12.2015
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.

Sales Associate

Toyota Dealership
01.2010 - 12.2013
  • Assisted customers in selecting vehicles based on preferences and needs
  • Demonstrated product features and benefits to enhance customer understanding
  • Collaborated with team members to manage inventory and ensure optimal stock levels
  • Processed sales transactions accurately using dealership software systems
  • Assisted customers in selecting vehicles, providing product knowledge and recommendations.
  • Processed sales transactions efficiently, ensuring accuracy and compliance with dealership policies.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

OSHA - Occupational Health And Safety

Manhattan New York City Short Course
Manhattan, NY
05.2014 - 07.2025

Diploma Of Associate Engineer - Civil Engineering

Galaxy Polytechnic Institute Management Science Risalpur
Risalpur Cantt
01.2010 - 12.2013

High School - Computer Science

Islamia Forward Public School Risalpur Nowshera Pakistan
Risalpur Cantt
01.1998 - 12.2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Poshto
Native or Bilingual
Hindi
Full Professional
Arabic
Elementary

Timeline

Amazon FBA Seller

Own Bussiness
08.2022 - 07.2023

Walmart Seller

Own Business
02.2020 - 07.2023

Corporations

SAS 001 INC
07.2019 - Current

Lyft

Customer Service
07.2016 - Current

Hotel Manager

Hotels
01.2016 - 12.2017

Uber Partner

Transport
07.2015 - Current

Uber Partner

Customer Service
07.2015 - Current

Dunkin’ Donuts

Customer Service
07.2014 - 12.2015

OSHA - Occupational Health And Safety

Manhattan New York City Short Course
05.2014 - 07.2025

Diploma Of Associate Engineer - Civil Engineering

Galaxy Polytechnic Institute Management Science Risalpur
01.2010 - 12.2013

Sales Associate

Toyota Dealership
01.2010 - 12.2013

High School - Computer Science

Islamia Forward Public School Risalpur Nowshera Pakistan
01.1998 - 12.2010

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