Shahad Alothman
Northfield,USA
Summary
Driven and empathetic psychology major with a Business Management concentration and a strong background in HR support, youth facilitation, and technology management. Experienced in HR systems like Lawson for payroll and benefits administration, and Oracle, while providing technical support and problem-solving solutions in a fast-paced academic setting. Demonstrated expertise in fostering inclusive environments for neurodivergent children and supporting individuals from conflict-affected regions. Skilled in communication, emotional support, and leadership, with a proven ability to thrive in diverse and challenging environments. Seeking opportunities to leverage interpersonal and analytical skills in roles that promote organisational and individual growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technology Specialist Manager Intern
St. Olaf College
Northfield, Minnesota
09.2024 - Current
- Manage and oversee the technology support team at Rolvaag Memorial Library, ensuring the efficient operation and troubleshooting of library technology systems.
- Coordinate and prioritize technical support requests from patrons, providing guidance and resolving complex software and hardware issues.
- Implement and monitor technology maintenance procedures, including regular updates and system checks, to ensure optimal performance and reliability of library resources.
- Develop and conduct training sessions for staff and patrons on new technologies and best practices for using library systems effectively.
- Collaborate with library management to assess technology needs and recommend improvements or upgrades to enhance library services and user experience.
- Installed and configured software on computers to meet user requirements.
- Maintained user accounts, passwords, data integrity and system security.
- Performed regular system maintenance activities including backups, antivirus scans.
- Assisted in the design of new networks or modifications to existing ones based on customer requirements.
Technology Specialist Intern
Rolvaag Memorial Library, St. Olaf College
Northfield, USA
09.2023 - 08.2024
- Provided technical support for library technology
- Assisted patrons with software and hardware inquiries
- Contributed to the maintenance of library technology
- Troubleshoot hardware and software issues for users in a timely manner.
Bunk Counselor
Ramapo for Children
Rhienbeck, USA
06.2024 - 08.2024
- Developed and led activities for neurodivergent children, enhancing their social and emotional development
- Created inclusive environments and built strong relationships, promoting a sense of community and belonging
- Applied psychology principles to support emotional safety, prevent and de-escalate behavioral issues
- Contributed to individualized care plans, fostering personal growth and well-being
- Master strategies for anticipating, preventing and/or responding to oppositional, agitated or escalated behavior
Event Coordinator
St. Olaf College
Northfield, USA
05.2024 - 06.2024
- Organized and coordinated commencement and reunion events
- Managed logistics, setup, registration, and guest assistance
- Collaborated with a team to provide excellent customer service
- Handled administrative tasks and communication with participants
- Utilized problem-solving skills to resolve issues promptly
Human Resources Assistant
St. Olaf College
Northfield, USA
09.2023 - 05.2024
- Processed payroll and benefits administration using Lawson HRIS
- Support various administrative tasks in the HR department at St
- Olaf College
- Perform data entry and file management duties
- Assist in coordinating recruitment activities
- Aid in employee onboarding processes
- Provide general office support for smooth HR operations
Facilitator
UWC Austria
Imst, Austria
08.2023 - 08.2023
- Served as a facilitator at the UWC Austria short course
- Provided emotional support and guidance to teenagers from conflict-affected regions
- Facilitated sessions to foster meaningful connections
- Created a supportive environment for young participants
- Focused on emotional support and interpersonal connections
- Contributed to the overall well-being and success of the program
Education
Psychology major -
St. Olaf College
Northfield, MN, USA05.2027
Bachelor of Arts - Business And Management Concentration
St. Olaf College
Northfield, MN05-2027
International Baccalaureate Bilingual Diploma -
United World College of East Africa
Arusha, Tanzania05.2023
Skills
- Visual artist
- Communication skills
- Problem-solving skills
- Interpersonal Communication
- HR Operations
- Time management
- Talent management
- Teamwork
- Leadership
- Critical Thinking
- Marketing
- People management
- Student counseling
Certification
- Mental Health First Aid for Higher Education certified
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Technology Specialist Manager Intern
St. Olaf College
09.2024 - Current
Bunk Counselor
Ramapo for Children
06.2024 - 08.2024
Event Coordinator
St. Olaf College
05.2024 - 06.2024
Technology Specialist Intern
Rolvaag Memorial Library, St. Olaf College
09.2023 - 08.2024
Human Resources Assistant
St. Olaf College
09.2023 - 05.2024
Facilitator
UWC Austria
08.2023 - 08.2023
- Mental Health First Aid for Higher Education certified
Psychology major -
St. Olaf College
Bachelor of Arts - Business And Management Concentration
St. Olaf College
International Baccalaureate Bilingual Diploma -
United World College of East Africa
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