Shahadat Riad
Woodbridge,VA
Summary
Experienced in managing employee and community outreach programs, and dedicated to working towards the mission of a company. Dedicated Customer Service professional with knowledge of aviation and retail service delivery and proven multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Star Aviation Services
11.2022 - 11.2023
- Deliver check in/ prm services on behalf of Qantas and Cathay Pacific airlines.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used altea amadeus to prepare pre-departure and post-departure reports and passenger manifests.
- Operated PA system to make announcements regarding flight activity and operation aero bridge for incoming and departure flights.
Assistant Manager
BP Petroleum
02.2020 - 10.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Worked as a console operator for more then 6 Gas station all over Sydney.
Service Team Member
Coles Supermarket
03.2022 - 11.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
Cleaning Supervisor
PK Cleaning
02.2020 - 10.2020
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Education
Master's of Project - Management
CQ University
Sydney Australia06.2023
BBA - Management Information Systems
American International University
02.2019
Skills
- Project/Team Management
- Cash Register/BA&Refunds Operations
- Customer Relationship Management
- CRM Software & MS Office
- Customs and Immigration
- Multitasking Abilities
Certification
- Responsible Supply of Alcohol (RSAT)
- First Aid (CPR & Emergency Life Support )
Languages
Bengali
Hindi
Urdu
English
Reference
Emerson - Service Delivery Manager
(Cathay Pacific Airline) 0405987714
Asad - Airport Duty Manager
(Qantas airlines) 0413480780
Timeline
Customer Service Agent
Star Aviation Services
11.2022 - 11.2023
Service Team Member
Coles Supermarket
03.2022 - 11.2022
Assistant Manager
BP Petroleum
02.2020 - 10.2023
Cleaning Supervisor
PK Cleaning
02.2020 - 10.2020
Master's of Project - Management
CQ University
BBA - Management Information Systems
American International University
Similar Profiles
Joshua WattJoshua Watt
Airport Ramp Agent at Star Aviation ServicesAirport Ramp Agent at Star Aviation Services
ASHISH MADANASHISH MADAN
Presentations/Cleaning Supervisor at Star Aviation ServicesPresentations/Cleaning Supervisor at Star Aviation Services
Manish DahalManish Dahal
Logistics Coordinator at Star Aviation ServicesLogistics Coordinator at Star Aviation Services
Manisha ThingManisha Thing
Passenger Service Officer at Star Aviation ServicesPassenger Service Officer at Star Aviation Services
Crystal ArcherCrystal Archer
Barracks Manager for USMC at ISN CorporationBarracks Manager for USMC at ISN Corporation