Shahaf Eldar
Manhattan
Summary
Dynamic restaurant professional with extensive experience at 19 Cleveland, excelling in customer service and employee training. Proven track record in enhancing service quality and driving sales through effective upselling techniques. Adept at conflict resolution and maintaining food safety standards, ensuring a seamless dining experience for all guests.
Overview
7
7
years of professional experience
Work History
Server/Shift Leader Manager
19 Cleveland
Manhattan
01.2025 - Current
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted guests and provided menus.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted in training new servers.
- Trained new employees to perform duties.
Server
Indochine Cuisine
Manhattan
04.2020 - 12.2025
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided exceptional service to high volume of daily customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Restaurant Manger
shmone
Manhattan
06.2023 - 10.2024
- Maintained detailed records of sales transactions and daily shift reports.
- Ensured compliance with all food safety regulations and sanitation standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Updated computer systems with new pricing and daily food specials.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted staff by serving food and beverages or bussing tables.
Barista/Server
Cafe Mogador
Manhattan
08.2022 - 03.2023
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Checked brewing equipment for proper functionality.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Served food and beverages to patrons and confirmed complete orders.
Lead Server
12 chairs
Manhattan
10.2018 - 03.2020
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Resolved conflicts between employees quickly and fairly.
Education
Bachelor of Arts - Animation
Lissa
Paris,france04-2016
Skills
- Customer service
- Employee training
- Food safety
- Sales reporting
- Inventory management
- Conflict resolution
- Team leadership
- Upselling techniques
- Time management
- Problem solving
Languages
English
Professional
hebrew
Native/ Bilingual
French
Limited
German
Limited
Timeline
Server/Shift Leader Manager
19 Cleveland
01.2025 - Current
Restaurant Manger
shmone
06.2023 - 10.2024
Barista/Server
Cafe Mogador
08.2022 - 03.2023
Server
Indochine Cuisine
04.2020 - 12.2025
Lead Server
12 chairs
10.2018 - 03.2020
Bachelor of Arts - Animation
Lissa
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