Brett Robison
Rowlett,TX
Summary
I have for many years now provided excellent service to the good people of Richardson Texas at The String Bean Restaurant. I have become personal friends with many of my long-term coworkers and customers. I advanced from a Server to an Assistant Manager and have worked all facets of the business excluding the kitchen.
I met nearly all of the objectives I was asked to at the business during my time there and am seeking new opportunities elsewhere.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server, Bartender, Assistant Manager/Shift Leader
The String Bean Restaurant & Bar
Richardson, Texas
10.2018 - 07.2026
- Provided excellent customer service in fast-paced dining environment.
- Assisted in setting up for special events and private parties.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Analyzed performance data to identify trends and recommend solutions for improvement.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Some College (No Degree) - Arts, Technology, And Emerging Communications
The University of Texas At Dallas
Richardson, TXSkills
- Table management
- Customer service
- Event coordination
- Menu knowledge
- Leadership development
- Quality control
- Upselling techniques
- Time management
- Problem solving
- Effective communication
- Calm demeanor
- Point of sale (POS) system operations
- Service prioritization
- Guest relations management
Certification
- TABC Certification
- Texas Food Manager Certification
Timeline
Server, Bartender, Assistant Manager/Shift Leader
The String Bean Restaurant & Bar
10.2018 - 07.2026
Some College (No Degree) - Arts, Technology, And Emerging Communications
The University of Texas At Dallas