Tirza Marinel Gomez
North Hollywood,CA
Summary
Seasoned Server Shift Leader with relevant experience in high-paced hospitality settings. Proven skills in customer service, team management and operational efficiency. Known for fostering positive work environments while ensuring optimal client satisfaction and business success. Previous roles have demonstrated significant improvements in team productivity and customer satisfaction scores.
Overview
11
11
years of professional experience
Work History
Server/Shift Leader
Sushi Dan
Studio City, California
01.2021 - 01.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Stocked service areas with supplies during slow periods.
- Trained and acclimated new servers to restaurant's culture and operations.
- Coordinated special events such as private parties or large groups that required additional staffing needs.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
Server
Fina Estampa
Winnetka, California
09.2015 - 01.2017
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Server
Takatis
Van Nuys, California
01.2013 - 09.2014
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
CNA - CNA
St. Jude Nursing School
Panorama City, CA10-2015
Skills
- Server training
- Guest service
- Take-out service
- Table management
- Staff motivation
- Organization
- Cleaning and sanitation
- Hospitality administration
- Food safety
- Table bussing
Timeline
Server/Shift Leader
Sushi Dan
01.2021 - 01.2024
Server
Fina Estampa
09.2015 - 01.2017
Server
Takatis
01.2013 - 09.2014
CNA - CNA
St. Jude Nursing School