Joseph Lovaglio
Teaneck,NJ
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Server Shift Leader/Bartender
Sabrosito Restaurant & Bar
03.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Increased team productivity 85% with thorough training sessions and consistent performance feedback.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Consistently met or exceeded sales goals 100% through upselling techniques.
- Provided support to other team members when needed.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server
LAVO Italian Restaurant
01.2011 - 02.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales 100% with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Science - Psychology: Christian Counseling
Liberty University
Lynchburg, VA01.2025
Skills
- Assignment Delegation
- Marketing Initiatives
- Food Safety
- Customer Service Management
- Dining Room Management
- Personnel Training
- Guest Service
- Time management
- Staff training
- Adaptability
- Excellent communication
- Organization
- Table management
- Server coordination
- Professional demeanor
- Menu knowledge
- Strong leadership
Affiliations
- Community Gospel Church
- PTS.CORPS (Non-profit)
Timeline
Server Shift Leader/Bartender
Sabrosito Restaurant & Bar
03.2022 - 02.2023
Server
LAVO Italian Restaurant
01.2011 - 02.2013
Associate of Science - Psychology: Christian Counseling
Liberty University
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