Ailyn Portillo
Naples,FL
Summary
I am an ambitious hardworkIng professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service. Striving to meet customer needs, drive satisfaction and promote long-term loyalty. Confident that with my costumer service and leadership experience, I can be an ideal candidate for this role.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
TopGolf
12.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Supervised store personnel to ensure accurate execution of opening and closing tasks.
- Recognized as a potential candidate for the manager position.
Head Hostess
Blue Moon Fish Company
07.2023 - 12.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
Server
Texas Roadhouse
08.2022 - 06.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
IHOP
08.2020 - 08.2022
- Skillfully handled and served a considerable customer base
- Managed operations of entire restaurant including food preparation
- Assisted in training new servers.
Education
Associate of Arts - Marketing
Miami Dade College
Miami, FLHigh School Diploma -
Felix Varela Senior High School
Miami, FLSkills
- Languages : english and Spanish speaker
- Relationship Management
- Assignment Delegation
- Food Safety
- Menu presentation
- Verbal and written communication
- Guest service
- Strong leadership
Timeline
Server Shift Leader
TopGolf
12.2023 - Current
Head Hostess
Blue Moon Fish Company
07.2023 - 12.2023
Server
Texas Roadhouse
08.2022 - 06.2023
Server
IHOP
08.2020 - 08.2022
Associate of Arts - Marketing
Miami Dade College
High School Diploma -
Felix Varela Senior High School