Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Quintana-Estrada

Phoenix,AZ

Summary

Hard working and reliable team member with strong ability in teamwork and problem solving. Offering great customer service and communication skills.

Overview

2
2
years of professional experience

Work History

Server Shift Leader

Cali Tacos Restaurant
07.2022 - Current


  • Created a welcoming and positive environment to make diners and guests feel at home and in a comfortable environment
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new and experienced servers.

Cashier

Wingstop Restaurant
03.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained counters, lobby, tables, and washrooms clean and organized at all times.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Trained new crew members.

Education

High School Diploma -

Cesar Chavez High School
Laveen, AZ
05.2024

Skills

  • Trustworthy
  • Team Building
  • Active listening
  • Customer Service Management
  • Food Safety
  • Verbal and Written Communication
  • Problem Solving
  • Server
  • Organizational Skills
  • Fluent in Spanish & English

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server Shift Leader

Cali Tacos Restaurant
07.2022 - Current

Cashier

Wingstop Restaurant
03.2022 - 07.2022

High School Diploma -

Cesar Chavez High School

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Carolina Quintana-Estrada