Carolina Quintana-Estrada
Phoenix,AZ
Summary
Hard working and reliable team member with strong ability in teamwork and problem solving. Offering great customer service and communication skills.
Overview
2
2
years of professional experience
Work History
Server Shift Leader
Cali Tacos Restaurant
Tolleson, AZ
07.2022 - Current
- Created a welcoming and positive environment to make diners and guests feel at home and in a comfortable environment
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new and experienced servers.
Cashier
Wingstop Restaurant
Laveen, AZ
03.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Maintained counters, lobby, tables, and washrooms clean and organized at all times.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new crew members.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2024
Skills
- Trustworthy
- Team Building
- Active listening
- Customer Service Management
- Food Safety
- Verbal and Written Communication
- Problem Solving
- Server
- Organizational Skills
- Fluent in Spanish & English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server Shift Leader
Cali Tacos Restaurant
07.2022 - Current
Cashier
Wingstop Restaurant
03.2022 - 07.2022
High School Diploma -
Cesar Chavez High School