Michael Burke
Acworth,GA
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and guest.
Overview
14
14
years of professional experience
Work History
Server Shift Leader
Pappadeaux's Seafood Kitchen
Marietta, GA
09.2013 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server
O Charley’s
Austell, GA
06.2011 - 09.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Fire and Water Restoration
Servpro
Austell, GA
09.2010 - 09.2011
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Prepared reports and documentation related to operations.
Education
Pebblebrook High School
Mableton, GA05.2005
Skills
- Verbal and Written Communication
- Guest Service
- Problem-Solving
- Accurate Money Handling
- Team Leadership
- Order Taking and Processing
- Teamwork and Collaboration
- Responsible and Trustworthy
- Organization and Efficiency
- Customer Service
- Heavy Lifting
- Staff Training
- Cash Handling
- Attention to Detail
Timeline
Server Shift Leader
Pappadeaux's Seafood Kitchen
09.2013 - Current
Server
O Charley’s
06.2011 - 09.2013
Fire and Water Restoration
Servpro
09.2010 - 09.2011
Pebblebrook High School