Doodlyne Colas
Fall River,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Server Shift Leader
Oli's
05.2022 - 10.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
Phone Sales Representative
Digicel
11.2010 - 03.2023
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Attended regular training sessions to improve product knowledge and sharpen negotiation skills continuously.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Associate of Applied Science - Business Administration And Management
University of Port-Au- Prince
Port-Au-prince HaitiSkills
- Organization
- Complaint Handling
- Shift planning
- Guest service
- Customer Service Management
- Team Leadership
- Attention to Detail
- Positive and Friendly Attitude
- Responsible and Trustworthy
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Server Shift Leader
Oli's
05.2022 - 10.2023
Phone Sales Representative
Digicel
11.2010 - 03.2023
Associate of Applied Science - Business Administration And Management
University of Port-Au- Prince