DIANA QUINTERO
Riverside,CA
Summary
Crew member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Experience server with relevant experience in high-paced hospitality settings. Proven skills in customer service, team management and operational efficiency. Known for fostering positive work environments while ensuring optimal client satisfaction and business success. Previous roles have demonstrated significant improvements in team productivity and customer satisfaction scores.
Overview
10
10
years of professional experience
Work History
Server Shift Leader
Fire Up Bar and Grill
Riverside, CA
03.2020 - Current
- Analyzed customer feedback surveys in order to improve overall guest experience.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
Server Shift Leader
Hacienda Colorado Mexican grill
Colorado Springs, CO
11.2017 - 07.2019
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
Server
Red Robin Gourmet Burgers
Corona, CA
06.2015 - 11.2017
- Familiarizing guests with menu and daily specials
- Sterilize dishes, kitchen utensils, equipment, or facilities
- Accurately recording food and drink orders
- Monitored tables and visited at appropriate times to handle request, deliver items and fill drinks
- Running multi-course meals as required
- Managed an average of 5-6 at a time, while maintaining customer service standards
- Tallying bills and taking payments
- Assisted management with customer service issues, staff concerns and duty assignments
- Kept a grade of green on the score card 90% of the time.
Food Runner / Server
M15 Bar and Grill
Corona, CA
07.2014 - 05.2015
- Run food out to guest fast and efficiently
- For various applications, such as database management or word processing
- Interacted with guests during meal service, ensuring they were satisfied with the food and service
- Helped out with kitchen prep work prior to opening hours
- Washed and cut food while following proper sanitation procedures.
Server
Jose's Mexican Restaurant
- Greet customers promptly and enthusiastically upon entry to the establishment, or seating in dining area
- Maintain clean dining areas between guests, including removal and sanitization of soiled linens, plates, and flatware
- Receive payments for services and deliver precise change and record of receipt
- Execute closing duties, including breakdown of stations, cleaning and sanitizing surface areas and equipment and proper storage of all food products.
Education
Emergency Medical Technician -
Riverside Community College
High School Diploma -
Patriot High School
Early childhood Education -
Pikes Peak Community College
Certificate -
Colorado Dental Assisting School
Early Childhood Education
BCC
CaliforniaSkills
- Quick Decision-Making
- Bilingual
- Energetic
- Detail oriented
- Upselling
- Assignment Delegation
- Team member
- Strong work ethic
Languages
Spanish
Native/ Bilingual
Timeline
Server Shift Leader
Fire Up Bar and Grill
03.2020 - Current
Server Shift Leader
Hacienda Colorado Mexican grill
11.2017 - 07.2019
Server
Red Robin Gourmet Burgers
06.2015 - 11.2017
Food Runner / Server
M15 Bar and Grill
07.2014 - 05.2015
Server
Jose's Mexican Restaurant
Emergency Medical Technician -
Riverside Community College
High School Diploma -
Patriot High School
Early childhood Education -
Pikes Peak Community College
Certificate -
Colorado Dental Assisting School
Early Childhood Education
BCC
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