Jeffie Freeman
Oakland,CA
Summary
Dynamic and engaging, with a proven track record of enhancing customer satisfaction and streamlining operations at Drakes Dealership. Leveraged strong multitasking abilities and guest service skills to cultivate positive relationships and resolve conflicts effectively. Expert in utilizing advanced camera skills and bilingual in Spanish and French, significantly contributing to diverse project successes and team collaborations.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Server Shift Leader
Drakes Dealership
03.2017 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Photographer
Freelance
01.2010 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Photographed high-quality images for various print and digital projects.
- Developed strong relationships with clients through clear communication and professionalism.
Ambassador
CitizenM
01.2022 - 09.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Resolved conflicts between staff members and community members in diplomatic manner. While giving and receiving feedback
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
High School Diploma -
Redwood High School
Visalia, CA 08.2010 - 12.2012
Skills
Organization
Guest service
Reliable and Responsible
Decision-Making
Attention to Detail
Creative artistic vision
Advanced Camera Skills
Can Speak Spanish and some French
Strong multitasking
Liquor, beer, and wine knowledge
Outgoing Personality
Engaging personality
Timeline
Ambassador
CitizenM
01.2022 - 09.2024
Server Shift Leader
Drakes Dealership
03.2017 - Current
High School Diploma -
Redwood High School
08.2010 - 12.2012
Photographer
Freelance
01.2010 - Current