Shahaley Black

• Supervised night-shift associates to maintain smooth food preparation and service flow.
• Trained team members on Panda Express procedures, sanitation standards, and station readiness.
• Monitored food safety, temperature checks, and cleanliness to support compliance.
• Coordinated closing duties, including equipment shutdown, restocking, and kitchen organization.
• Assisted with inventory counts and supply replenishment for next-day operations.
• Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
• Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.

• Helped supervise crew during shifts to support fast service, accurate orders, and clean dining areas.
• Handled opening and closing tasks, including cash reconciliation, sanitation checks, and equipment readiness.
• Trained team members on food safety, customer service standards, and station procedures.
• Checked food quality, product freshness, and drive-thru flow to support consistent operations.

Addressed customer concerns quickly to support service recovery and guest satisfaction.

Performing daily financial reconciliations and cash deposits, and managing inventory levels using computer based reporting systems

• Processed cash, card, and mobile payments accurately using point-of-sale system.
• Greeted customers promptly and entered orders with attention to detail.
• Prepared sandwiches and menu items following recipe and customization instructions.
• Maintained clean cashier area, dining surfaces, and service stations throughout shifts.

• Reconciled register totals and reported discrepancies to management.
• Restocked cups, napkins, condiments, and other front-counter supplies.
• Assisted teammates during rush periods to support fast, efficient service flow.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.

• Answered incoming calls and gathered patient transport details for accurate dispatch documentation.
• Coordinated ambulance requests with dispatch teams to support timely emergency response.
• Updated call records and transfer notes in scheduling systems with strong attention to detail.
• Communicated clearly with hospitals, patients, and crews to confirm transport arrangements.
• Verified caller information and prioritized urgent requests to support efficient workflow.
• Resolved routine questions and redirected complex issues to appropriate departments.
• Maintained accurate call logs while supporting smooth handoff between dispatch and field staff.
• Answered inbound customer service calls to assist with questions, concerns or problems.
• Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
• Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
• Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
• Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.

• Supervised closing crew, assigned end-of-shift tasks, and verified completion of guest service standards.
• Counted cash drawers, balanced tills, and secured deposits according to store procedures.
• Monitored food safety, cleanliness, and sanitation during shutdown activities.
• Trained team members on closing routines, equipment care, and shift handoff expectations.
• Resolved guest concerns promptly while maintaining service quality during busy evening periods.
• Communicated shift priorities to crew members and coordinated coverage for labor gaps.
• Documented closing issues, equipment concerns, and operational needs for management follow-up.