Shahan Ali
Warren,MI
Summary
Dynamic Shift Supervisor with a proven track record at CVS Pharmacy, excelling in customer service and inventory management. Skilled in conflict resolution and employee training, I significantly improved customer satisfaction and streamlined inventory processes. Leveraging active listening and precise stock records, I drive operational excellence and team performance.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Madison Heights, MI
02.2022 - Current
- Train new employees, and delegate daily tasks and responsibilities.
- Manage cash handling procedures, maintaining accuracy in financial transactions, and minimizing discrepancies in daily reconciliations.
- Respond to and resolve customer questions and concerns.
- Help store management meet standards of service and quality in daily operations.
- Improve customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolve customer complaints and issues, and offer thoughtful solutions to maintain customer satisfaction.
- Enforce company policies and regulations with employees.
- Conduct accurate cycle counts and (BOH) Balance on Hand counts to ensure optimal inventory accuracy and minimize discrepancies.
- Streamline the inventory process by maintaining precise stock records and supporting efficient store operations.
- Ensure all safety and sanitation regulations are met throughout the shift.
- Monitor staff performance to ensure quality standards are met.
- Assign tasks to team members based on their strengths and skill sets.
Cashier
Burlington
Warren, MI
10.2020 - 10.2021
- Assisted customers with purchases, locating items, and signing up for rewards programs.
- Observed the company return policy when processing refunds, including inspection levels.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Technology Information Systems And Analytics
Wayne State University
Detroit, MI12-2025
Skills
- Payment processing
- Customer service
- Active listener
- Conflict resolution techniques
- Computer using skills
- Production Management
- Project Management
- Employee Training
- Shift reporting
- Training and mentoring
- Inventory management
- Production management
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Spanish
Limited
Timeline
Shift Supervisor
CVS Pharmacy
02.2022 - Current
Cashier
Burlington
10.2020 - 10.2021
Bachelor of Science - Technology Information Systems And Analytics
Wayne State University
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