Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shahansha Alvi

Buffalo

Summary

Dynamic leader with proven expertise in operations management and customer relations honed at Funcity Adventure Park. Excelled in team development and problem-solving, enhancing staff efficiency and customer loyalty. Skilled in strategic planning and communication, driving improvements and achieving goals. Demonstrates exceptional leadership and recruiting abilities, ensuring top-notch team performance and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Funcity Adventure Park
02.2024 - Current


  • Operations Management,supervising staff,customer service,Leadership and Team Development, problem solving.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.

Warehouse Worker

Amazon
06.2024 - 08.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Placing packages on the correct plates, wrapping them, and moving them to the right location for delivery.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Online Orderfilling & Delivery

Walmart
01.2024 - 03.2024


  • Managed resources effectively to avoid unnecessary delivery delays.
  • Shopping for online customer's,while helping customer's in store.

Supervisor

Tim Hortons
06.2022 - 01.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Did the cashier perform their duties while effectively managing time for both orders and customers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.


Landscape Worker

05.2020 - 09.2023
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.

Education

BBA - Business Administration/finance

University At Buffalo
190 Founders Prom, Getzville, NY 14068
06-2028

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Communication
  • Leadership
  • Marketing
  • Strategic thinking
  • Strategic planning
  • Customer relations
  • Team collaboration
  • Employee supervision

Languages

Bengali
Full Professional

Timeline

Warehouse Worker

Amazon
06.2024 - 08.2024

Assistant Manager

Funcity Adventure Park
02.2024 - Current

Online Orderfilling & Delivery

Walmart
01.2024 - 03.2024

Supervisor

Tim Hortons
06.2022 - 01.2024

Landscape Worker

05.2020 - 09.2023

BBA - Business Administration/finance

University At Buffalo

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Shahansha Alvi