Shahariar Fahim
Jamaica,United States
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator, offering strong phone etiquette, and active listening skills. Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Jamaica, NY
03.2025 - Current
- Conducted regular security patrols to identify and mitigate potential threats.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Held routine and surprise drills to keep help security team members practice response plans.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
Officer
Transportation Security Administration, TSA
Jamaica, NY
06.2024 - 03.2025
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to strict confidentiality guidelines when handling sensitive information.
Office Associate
Worldwide Flight Services (WFS)
Queens, United States
03.2021 - 01.2024
- Answered phones and routed voicemails to respective employees.
- Filed and retrieved records to support business needs and boost team productivity.
- Answered telephone inquiries from customers and vendors regarding office operations.
- Organized and scheduled meetings and appointments for management.
Education
Bachelor of Science - Computer Science
CUNY New York City College of Technology
Brooklyn, NY01-2025
Some College (No Degree) - Civil Engineering
City Tech, CUNY
Brooklyn, NY05-2021
High School Diploma - General Studies
BAF SHAHEEN COLLEGE
DHAKA, BANGLADESH07.2015
Skills
- Team collaboration
- Project management
- Customer service
- Effective communication
- Safety and security procedures
- New security technologies
- Operations management
- Schedule oversight
- Organizational skills
Languages
- English, Bengali, Hindi, Urdu
Timeline
Security Supervisor
Allied Universal Security Services
03.2025 - Current
Officer
Transportation Security Administration, TSA
06.2024 - 03.2025
Office Associate
Worldwide Flight Services (WFS)
03.2021 - 01.2024
Bachelor of Science - Computer Science
CUNY New York City College of Technology
Some College (No Degree) - Civil Engineering
City Tech, CUNY
High School Diploma - General Studies
BAF SHAHEEN COLLEGE
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