Shahbaaz (Robby) Chopra
Seattle
Summary
Results-driven retail and business leader with 19+ years of experience, including 14+ years as a multi-unit business owner, driving revenue growth, operational excellence, and customer-focused execution. Expertise in sales leadership, business intelligence, data analysis, operations management, opportunity management, strategic planning, change management, and talent development. Strategic retail leader who combines business analytics, operational excellence, and people leadership to drive growth, develop talent, optimize execution, and deliver exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Market Consultant | Consumer Sales Org
Microsoft
07.2022 - Current
- Manage 15+ Microsoft partner locations, focusing on revenue enhancement, customer experience improvement, and operational efficiency.
- Execute strategic plans to drive revenue growth exceeding 150 million dollars in PNW region.
- Analyze KPI scorecards, sales performance, financial metrics, and market-share trends to identify growth opportunities.
- Deliver onboarding, product knowledge, and sales training across Microsoft 365, Surface, Windows, and AI-powered solutions.
- Coached over 1000+ retail leaders and sales associates to improve sales execution, customer engagement, and performance outcomes.
- Influence retail leadership through business reviews, strategic recommendations, and ROI-focused discussions.
- Engage with Microsoft corporate partners and leading electronic retailer Best Buy to drive onboarding processes for diversity and inclusion initiatives and strategic business projects.
Market Manager (8-Month Stretch Assignment)
Microsoft
01.2025 - 07.2026
- Oversaw market management for Washington, Oregon, Alaska, and California, ensuring operational excellence across 70+ stores.
- Adapted business priorities and resource allocation based on market performance and sales trends.
- Influenced Senior Market Directors, District Managers, and Store Leaders to align on business priorities and growth objectives.
- Analyzed operational, financial, and customer data to identify opportunities and address performance gaps.
- Led employee coaching, performance management, project execution, and talent development.
- Created localized business plans and training initiatives to improve sales performance and customer experience.
Field Specialist
Microsoft
09.2017 - 06.2022
- Acted as Microsoft brand ambassador and subject matter expert in three retail stores to elevate customer experience and drive sales of Microsoft products.
- Evaluated daily, weekly, and monthly sales performance metrics to drive store improvement initiatives.
- Facilitated training and coaching sessions for retail associates on Microsoft products, service sales techniques, and customer experience standards.
- Collaborated with store leadership teams to analyze business performance and implement growth strategies.
- Analyzed sales behaviors and conducted coaching sessions to drive improvements in Microsoft 365 attachment rates and category outcomes.
Multi-Unit Franchise Owner
7-Eleven
02.2012 - 03.2017
- Owned and operated seven retail locations generating over $10M in annual revenue.
- Led hiring, training, coaching, and development of 40+ employees.
- Managed P&L, labor planning, inventory control, merchandising, compliance, and daily business operations.
- Improved profitability through operational efficiency, process improvements, and customer-focused execution.
- Built and maintained strong vendor, employee, and customer relationships while driving consistent business growth.
Education
High School Diploma -
Rogers High School
Puyallup06-2008
Skills
- Operations Management
- Sales leadership
- Retail management expertise
- Team leadership & development
- Stakeholder & Partner Influence
- Portfolio Management
- Organizational development
- Strategic Planning
Timeline
Market Manager (8-Month Stretch Assignment)
Microsoft
01.2025 - 07.2026
Market Consultant | Consumer Sales Org
Microsoft
07.2022 - Current
Field Specialist
Microsoft
09.2017 - 06.2022
Multi-Unit Franchise Owner
7-Eleven
02.2012 - 03.2017
High School Diploma -
Rogers High School