Shahbaz Hussain
City of London
Summary
Experienced in retail operations management with a strong focus on point of sale operation and upselling strategies. Demonstrates exceptional customer empathy and proficiency in inventory replenishment. Committed to enhancing retail performance through effective management and strategic planning.
Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Manager
Enso Restaurant
London
2015.01 - Current
- Increased table turnover rate with efficient floor management.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Trained new team members, enhanced service quality.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Conducted regular inspections for adherence to food hygiene norms and standards.
Customer service representative
Waitrose
London , London
2024.03 - 2024.07
- Built positive customer rapport through friendly interactions.
- Shelved fresh produce and dry goods with accurate prices and clear product stickers.
- Engaged customers in pleasant conversation for personalised service.
- Collaborated with team members to ensure smooth store operations daily.
- Provided cover during colleagues' holidays maintaining seamless service levels.
Customer service representative
Tesco
London, London
2017.01 - 2020.12
- Provided cover during colleagues' holidays maintaining seamless service levels.
- Provided product knowledge to customers for informed purchasing decisions.
- Assisted in unloading deliveries, keeping backroom organisation optimal.
- Maintained cleanliness and hygiene standards within the retail environment for a safer shopping experience.
- Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
Education
Certificate of Higher Education -
Morpeth Secondary
2020.01 - 2024.03
Skills
- Retail operations management
- Point of sale operation
- Upselling strategies
- Customer empathy
- Inventory replenishment
Timeline
Customer service representative
Waitrose
2024.03 - 2024.07
Certificate of Higher Education -
Morpeth Secondary
2020.01 - 2024.03
Customer service representative
Tesco
2017.01 - 2020.12
Manager
Enso Restaurant
2015.01 - Current